The Medical Center of Southeast Texas

Orthopedics • Port Arthur, TX

Home/Port Arthur/Orthopedics/The Medical Center of Southeast Texas

About

The Medical Center of Southeast Texas (Port Arthur) offers orthopedic services as part of its comprehensive care. Located at 2555 Jimmy Johnson Blvd, Port Arthur, TX 77640 (HQ), the 224-bed hospital provides a full range of orthopedic procedures and related care within its broader offerings, which include emergency care, heart care, diagnostic imaging, maternity, and rehabilitation. The center emphasizes high-quality care with advanced medical technology and a patient-friendly environment.

Call clinic Visit website

Clinic Type

Orthopedics

Address

The Medical Center of Southeast Texas

Phone

409-853-5000

Email

mcsetpatientexperience@hsahospitals.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://medicalcentersetexas.org/orthopedics/

Services Offered

Orthopedics
Orthopedic & Sports Medicine
diagnostic imaging
rehabilitation programs
hip replacement
knee replacement
joint replacement
spine care
fracture care
arthritis and degenerative joint disease
sports medicine
physical therapy
radiology/diagnostic imaging
comprehensive care for joint replacement (CJR) involvement

Technology & Equipment

advanced diagnostic imaging technology
Hip & Knee Replacement Center of Excellence by DNV GL Healthcare
CMS Comprehensive Care for Joint Replacement (CJR) model participation
laparoscopic/arthroscopic procedures (implied by text)

Team

Orthopedic & Sports Medicine team — Clinical team

Insurance & Payment

—

Languages Spoken

—

Awards & Accreditations

Hip & Knee Replacement Center of Excellence by DNV GL Healthcare

Social Media

Facebook

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Healthgrades / Medicare Care Compare: 54-55% patient recommendation rate (Not specified overall)
Birdeye (Orthopedics and Sports Medicine specialty clinic): 4.9/5 stars (140 reviews)
Vitals (for Dr. Kristine Banks): 4.4/5 stars (50 ratings)

Patients praise

High patient appreciation for specific orthopedic surgeons, notably Dr. Kristine Banks
Compassionate and professional care within certain departments such as NICU and outpatient/day surgery units
Recognition of supportive and helpful administrative staff in registration processes

Common complaints

Extended wait times for services, particularly in emergency or pain management contexts
Inconsistent communication regarding patient care and procedures
Concerns regarding billing, insurance coding, and financial policies
Generally low patient satisfaction scores for the hospital facility overall

"I was very satisfied with Dr Banks and her staff . I would recommend her very highly to anyone needing her help thanks again Dr Banks"

— Vitals Review

"Charged $12000 For something that was not agreed upon. They refuse to code correctly to my insurance company."

— Better Business Bureau Complaint

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].