Orthopaedics - Penn Medicine
Orthopedics • Philadelphia, PA
About
Penn Medicine is the University of Pennsylvania Health System, a nonprofit, multi-hospital system based in Philadelphia with 7 hospitals and extensive outpatient sites. It is a leading center for orthopaedics, offering advanced care in joints, bones, and musculoskeletal conditions across its Philadelphia region network (Hospital of the University of Pennsylvania, Penn Presbyterian, Pennsylvania Hospital, and affiliated campuses) and beyond. Penn Medicine emphasizes cutting-edge research and treatment innovations in orthopaedics as part of its mission to improve patient outcomes in Pennsylvania, New Jersey, and surrounding areas. General contact: 800-789-7366. Website: pennmedicine.org.
Clinic Type
Orthopedics
Address
3400 Spruce Street, Philadelphia, PA 19104, US
Phone
8007897366
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Penn Medicine official provider profiles: Typically range from 4.5 to 4.9 out of 5 stars for individual providers (Varies widely by provider, often hundreds to over 1,500 ratings per specialist)
Patients praise
- High level of surgeon expertise and clinical knowledge
- Professional and thorough care provided by medical staff
- Successful surgical outcomes and interventions
- Positive bedside manner and effective explanation of options
Common complaints
- Long wait times for appointments and in-office visits
- Challenges with phone system and call center wait times
- Concerns regarding front-desk customer service and communication
- Occasional dissatisfaction with provider communication or perceived lack of attentiveness
"dr nelson is personable and knowledgeable. excellent bedside manners and warm, friendly smile! he makes me feel confident that he will take great care of me. very satisfied with my entire surgery journey."
— Penn Medicine Provider Profile - Charles L. Nelson, MD"the girl at the front desk needs training in customer service. She gave me the wrong date for my follow-up and when I asked her to ask the nurse for clarification she huffed as she got up to ask and was extremely unpleasant..."
— Birdeye review for Penn Orthopaedics Pennsylvania Hospital"waited an hour past appointment time to be seen"
— Penn Medicine Provider Profile - James L. Carey, MD, MPHSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Redefining what’s possible in orthopedics at Penn Medicine - Becker’s Spine Review — Nov 4, 2025
- Stem cell discovery could be key to healing tough-to-fix fractures | Penn Medicine — Aug 18, 2025
- Penn study finds stem cells could be crucial to healing fractures by transforming muscle to bone - The Daily Pennsylvanian — Sep 5, 2025
- Rothman Orthopaedics focused on Philadelphia, plans three new surgery centers — Jul 9, 2026
- Teaming up for community health | Penn Medicine — Feb 19, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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