HCA Florida West Hospital
Mental Health • Pensacola, FL
About
The page describes HCA Florida Healthcare as a large network of hospitals and care sites in Florida and beyond, including 50 hospitals and over 570 locations with about 88,000 care team members. and internationally). It highlights ongoing leadership changes and community/ social initiatives, as well as patient- and colleague-focused programs. The content suggests the organization’s scale and commitment to delivering advanced medical services, but does not provide specific information about mental health services at HCA Florida West Hospital Pensacola. For mental health and wellness specifics at Pensacola, additional details from the Pensacola location page or the HCA Florida West Hospital Pensacola site would be needed.
Clinic Type
Mental Health
Address
HCA Florida West Hospital, West Mental Services (behavioral health center)
Phone
(850) 494-5111 (intake)
PARA.HCARecordsRequestFL@hcahealthcare.com
Opening Hours
24/7 intake for emergency evaluations; 24/7 emergency admissions and crisis intervention
Website
https://www.hcafloridahealthcare.com/locations/west-hospital/specialties/mental-health-and-wellness
Emergency Care
Yes, 24/7 emergency evaluations and admissions; emergency behavioral health services described
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What is the contact number for emergency admissions?
For emergency behavioral health admissions, call (850) 494-5000.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Various Review Platforms: 4.1/5 (2,498 (FindMentalHealthFacilities), 153 (Birdeye))
- National/Official Healthcare Quality Databases: Approximately 71% - 87% satisfaction ratings (varies by source/metric) (456 (HCAHPS survey))
Patients praise
- Compassionate and professional nursing/medical care reported by many patients
- Efficient emergency room experience for some patients
- Effective communication from staff regarding treatment plans
- Clean and well-maintained facility environment
Common complaints
- Long wait times for critical testing/care
- Billing department issues and lack of clarity on financial assistance
- Perceived unprofessionalism or lack of empathy from some staff/physicians
- Concerns about privacy of patient information being discussed by staff
"The doctors and staff are exceptional in their approach and treatment... This hospital HCA Fl West has the very best in Nurse's, Doctor's, and rehab staff in any I have visited by far!"
— Patient review, FindMentalHealthFacilities.org"I asked for financial assistance. I was lied to by 4 different phone representatives... All lies."
— BBB complaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Emergency care | HCA Florida West Hospital — Jun 22, 2026
- Hca Florida West Hospital - Medicare — May 13, 2026
- HCA Florida West Hospital unveils latest upgrades to Pensacola campus — Dec 12, 2025
- HCA Florida West Hospital unveils latest upgrades to Pensacola campus — Dec 12, 2025
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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