Lourdes Physician Clinics

Patients praise

• Some staff members described as professional and helpful
• Positive experiences with specific providers who are seen as thorough and good listeners
• Patients feeling safe and well-cared for during some hospital stays
• Efficient scheduling and rapport-building noted by some patients

Common complaints

• Concerns regarding billing and collection practices
• Reports of lack of empathy or poor bedside manner from some staff members
• Patient safety concerns reported in broader hospital data (e.g., bruising, bleeding, or lung complications)
• Instances of reported misdiagnosis or perceived inadequate care in emergency contexts