Mahaska Health

Patients praise

• High praise for specific doctors and individual care, particularly in birthing and family medicine centers
• Many patients describe the staff as kind, compassionate, professional, and attentive
• Commendations for clean facilities and a personalized touch in patient interactions
• High patient recommendation rates in standardized surveys (e.g., 92% willingness to recommend in some datasets)
• Recognition for coordination of care and going above and beyond in complex medical situations

Common complaints

• Reports of poor communication, difficulty reaching staff by phone, and unanswered portal messages
• Complaints about long wait times in clinic and emergency department
• Negative experiences with staff professionalism, including hearing staff complain about other patients
• Specific concerns regarding misdiagnosis or lack of prompt medical intervention in certain historical cases
• Frustration with walk-in clinic accessibility and rigid scheduling practices