Crystal Run Healthcare

Hospital • Nyack, NY • 12 locations in Hudson Valley and lower Catskills (company-wide) locations

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About

West Nyack Medical Center in West Nyack, NY offers primary care for adults and children, behavioral health and psychiatry, ear nose and throat, orthopedics and sports medicine, physical medicine and rehabilitation, pulmonary and critical care medicine, and radiology. The center provides urgent care and extended hours including weekend appointments.

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Clinic Type

Hospital

Address

2 Centerock Road, West Nyack, NY 10994, United States

Phone

1-888-656-4723 (Radiology scheduling)

Email

noreply@optum.com

Opening Hours

Mon-Fri 7:30 AM–7:30 PM; Saturday 7:30 AM–2:00 PM; Sunday: Closed

Website

https://www.crystalrunhealthcare.com/locations/west-nyack

Services Offered

Primary Care (Adult)
Pediatrics Primary Care
Behavioral Health & Psychiatry
Ear, Nose & Throat
Orthopedics & Sports Medicine
Physical Medicine & Rehabilitation
Pulmonary & Critical Care Medicine
Radiology (contact for scheduling)

Insurance & Payment

—

Languages Spoken

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Current Offers

Weekend primary care appointments (West Nyack)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Palisades Professional Center): 4.6/5 stars (51 reviews)
Healthgrades (Montefiore Nyack Hospital): 54% patient recommendation rate (Not specified (HCAHPS survey data))

Patients praise

Convenient and accessible location with ample parking
Modern, clean facility environment
Efficiency in urgent care and same-day visit processes for many patients
Professional and knowledgeable clinical staff including nurses and therapists
Comprehensive range of services available in one location

Common complaints

Mixed experiences with office staff and customer service efficiency
Occasional reports of perceived lack of empathy or dismissive bedside manner from specific providers
Historical reports of operational challenges and high staff turnover

"I've been to many medical groups in my life... and this one is the best ever. I had my consultation diagnostic testing / x-rays diagnosis and treatment / cortisone shots ALL IN ONE VISIT. Spectacular."

— LocalityBiz review of West Nyack medical center experience

"I found Dr. Medici to be very dismissive... I was crying in his office not just from pain but from his lack of empathy."

— LocalityBiz review of individual physician experience in West Nyack

"Long-time Rockland County residents who had previously been “critical of Nyack Hospital” now report being “could not be more pleased,” awarding a “five star review.”"

— Nextdoor community feedback for Nyack Hospital, West Nyack location

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.