Pediatric Associates of Norwood and Franklin

Pediatrics • Norwood, MA • Since 1974

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About

Pediatric Associates of Norwood & Franklin, P.C. is a private pediatric medical practice serving babies, children, and adolescents in Massachusetts since 1974. Based in Norwood with five offices total (Norwood and Franklin), the practice offers pediatric care and online services such as new patient registration, forms for bill payments, prescription refills, medical records release, and referral requests. Contact: panfappointments@panfpc.com; main phone numbers include 508-528-5404 and 781-769-4090.

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Clinic Type

Pediatrics

Address

Norwood & Franklin pediatric offices, MA

Phone

(781) 769-4090 (Norwood) and (508) 528-5404 (Franklin)

Email

awcim@arizona.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.panfpc.com/

Services Offered

Well Child Care
Management of acute and chronic pediatric illness
Extensive laboratory / testing services EKG
Impact (concussion) screening
Molecular (PCR) testing for strep, COVID, RSV, Influenza, STDs
Mental Health Counseling and Pediatric Psychiatry through Norwood Behavioral Health
Nutritional Counseling through Karuna Wellness
Behavioral Health Wellness Exams (BHWE)

Technology & Equipment

EKG
PCR testing

Team

Dr. Danielle Lam, Fellow of Integrative Medicine, University of Arizona School of Medicine — Physician

Insurance & Payment

—

BHWE covered by some Massachusetts plans with no out-of-pocket cost starting April 1, 2024 for plans through MA providers (Blue Cross Blue Shield, Harvard Pilgrim, Tufts, Mass General Brigham Health Plan, MassHealth); verify coverage for national/out-of-state plans

Languages Spoken

English

Social Media

Twitter Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye: 4.3 out of 5 stars (18 reviews)
Facebook: 88% recommend (30 reviews)

Patients praise

Compassionate and professional care from some physicians and staff
Convenient features such as separate waiting areas for sick patients and effective after-hours support
Many long-term, loyal families who recommend the practice
Welcoming and easy-to-talk-to providers

Common complaints

Difficulty reaching the office via phone or long hold times
Concerns regarding billing and administrative processes
Reports of dismissive or disrespectful behavior by specific clinicians
Complaints about clinical approach or communication preferences

"My son has been going since he was born, we’ve been there for 8+ years, never had an issue with any dr or nurse practitioners... They’re very welcoming and easy to talk to about any issues with my kiddos."

— Birdeye/LocalityBiz Review

"A terrible experience overall. Their clinicians often conduct multiple tests at once instead of following a step-by-step approach... The billing team is even worse—calls frequently go to voicemail, and they rarely return calls unless there’s a payment due."

— Birdeye/LocalityBiz Review

"I go there and have nothing but good experiences. There are handfuls of doc and NPs in case your doc is not there. Their after hours lines is great as well!"

— The Bump Forum Discussion

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Pediatric Associates Launches New Website to Improve Patient Experiences and Health Outcomes | Pediatric Associates — Nov 28, 2025
Dr. Patricia Walters, Pediatrician | Franklin, TN | WebMD

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.