Hartford HealthCare HealthCenter - Primary Care - Norwich

Internal Medicine • Norwich, CT

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About

Hartford HealthCare HealthCenter - Primary Care in Norwich, CT offers internal medicine and primary care services including routine check-ups, preventative medicine, chronic disease management, vaccinations, memory assessments, medication management, and virtual health visits. The clinic provides injury treatment, fall and balance evaluations, annual wellness visits, rapid testing, nutrition counseling, and Medicare annual wellness visits.

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Clinic Type

Internal Medicine

Address

Town Street Suite 300, Norwich, CT 06360

Phone

860.886.0567

Email

medgroupcommunications@hhchealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://hartfordhealthcaremedicalgroup.org/locations/location-details?id=a1Pj0000000p4sQEAQ

Telehealth

Available

Emergency Care

In an emergency, call 911

Services Offered

Internal Medicine
Injury Treatment
Fall and Balance Evaluations
Chronic Disease Diagnosis
Chronic Condition Management
Annual Wellness Visits
Routine Check-ups, Exams and Screenings
Preventative Medicine
Memory Assessments
Medication Management
Medicare Annual Wellness Visits
Nutrition
Diet
Personalized Health Counseling
Rapid Testing
Vaccinations
Timely Immunizations
Virtual Health Visits and Telehealth

Team

Elizabeth D. Jackson — APRN
Allison M. Kilmer — APRN
Paul McFarlane — MD

Insurance & Payment

WellCare of Connecticut, Inc.
United Healthcare
Senior Whole Health
Private Health Care Systems, Inc.
Prime Health Services
Oxford Health Plans
One Health Plan/ Great-West Healthcare
Northeast Health Direct
Multiplan
Medspan Medicare
Medspan Commercial
HMC/ Northeast Healthcare
Healthy Connecticut
Health New England
Health Direct
Health Connecticut
Harvard Pilgrim
Focus
First Health Group Corp.
Evercare
Essence Healthcare
Coventry
Corvel
Connecticare Medicare
Connecticare Commercial
Connecticare
Community Health Network of Connecticut, Inc.
Colonial Cooperative Care
Cigna Healthcare
CarePartners of Connecticut
BCBS Medicare
Anthem
Aetna

View Accepted Insurance Plans

Insurance, Self-pay

Languages Spoken

—

Social Media

Tiktok Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Hartford HealthCare Medical Group official website: 4.7 to 5.0 out of 5 stars (provider-specific) (Not specified per provider)
Better Business Bureau (BBB): Not applicable (28 total complaints in the last 3 years (corporate-wide))

Patients praise

Punctuality for appointments
Friendly office staff and providers in some instances
High satisfaction ratings for individual primary care providers (ranging 4.7 to 5.0 on institutional websites)
Effective urgent care treatment for some patients leading to positive outcomes

Common complaints

Billing and payment arrangement disputes
Facility service fee charges perceived as excessive
Negative experiences with phone staff and bedside manner, particularly at urgent care locations
Concerns regarding walk-in availability and patient triage

"I was seen at the time of appointment! They are friendly!"

— Healthgrades

"The woman who answered was flippant and rude stating 'they couldn't do anything anyways'. God forbid you offer some bedside manner to a scared mother, let alone some human decency."

— LocalityBiz (Urgent Care review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].