United Community & Family Services

Family Medicine • Norwich, CT • Since 1877

Home/Norwich/Family Medicine/United Community & Family Services

About

United Community & Family Services (UCFS Healthcare) is a nonprofit health and human services organization based in Norwich, Connecticut, with a 140+ year history (founded 1877). It operates as a community-based provider focused on patient-centered care across health and human services. UCFS has 10 offices across the United States (all in Connecticut, including Norwich, Moosup, New London, and Colchester) and employs about 136 people. Key details for Norwich: - Headquarters/primary presence in Norwich, CT - Address examples: 165 McKinley Avenue, Norwich, CT 06360; 165 McKinley Avenue, NORWICH, CT 06340 - Local focus as part of UCFS’s statewide and community-based network - Phone number(s) for inquiries: multiple listed CT area lines (e.g., 860-892-7042)

Book appointment Call clinic Visit website Get directions

Clinic Type

Family Medicine

Address

47 Town Street, Norwich, CT 06360

Phone

860.892.7042

Email

SFT@ucfs.org

Opening Hours

Nightlight Pediatric Care: Monday – Friday: 5 PM – 9 PM; After-hours pediatric service to treat non-emergency illnesses; open to all even if not UCFS patient

Website

https://www.ucfs.org/location/norwich/

Telehealth

Yes

Services Offered

Pediatric care
Adult primary care
Geriatrics
Dental health
In-school dental program
Counseling and therapy
Bettor Choice problem gambling treatment services
Autism services
Medication-assisted treatment (MAT)
Behavioral health groups
Community-based behavioral health
Access to care & insurance enrollment
Eastern Connecticut Medical Home Initiative
Case management
Family medicine clinic services

Insurance & Payment

—

Languages Spoken

—

FAQs

What are the clinic hours?

Monday – Thursday: 8 AM – 7 PM Friday: 8 AM – 5 PM 1st & 3rd Saturday of each month: 9 AM – 1 PM

Is there after-hours care available?

Nightlight Pediatric Care operates Monday–Friday 5 PM–9 PM for non-emergency illnesses; after-hours pediatric service is available through Nightlight as an alternative to the ER.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

seniors.fyi: 4.3/5 (35 reviews)
Yelp: 3/5 (2 reviews)

Patients praise

convenient one-stop access to multiple services (primary care, dental, pharmacy, etc.)
helpful clinicians who listen and explain care options
efficiency in routine procedures like immunizations
caring and compassionate primary care providers

Common complaints

inconsistent service quality
perceived lack of accountability among front-line staff
reports of impersonal or rushed interactions
specific complaints regarding dental care and medical procedures

"On the plus side, the center earns credibility for practical, patient-centered assistance and real-world efficiency... Reviewers repeatedly praise clinicians who listen, explain options, and demonstrate genuine concern."

— seniors.fyi

"However, consistency is not universal, and the experience can feel rushed or impersonal at times. Front-line service is occasionally described as unhelpful or siloed, with patients sensing a lack of accountability."

— seniors.fyi

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].