General Surgery in Northampton, MA - Primary Care | Physicians

Patients praise

• Providers generally described as knowledgeable, professional, and thorough
• Patients often feel well-listened to and respected by their primary care physicians and surgeons
• High levels of satisfaction with communication, with doctors explaining complex medical issues clearly
• Strong trust in providers' clinical expertise and their ability to manage complex medical profiles

Common complaints

• Long wait times for appointments, especially for non-urgent care
• Some patients report issues with bedside manner, describing providers as aloof, dismissive, or lacking warmth
• Occasional concerns about providers being rushed or not fully listening to patient history
• Rare reports of perceived condescension or unprofessional behavior by individual providers