Locations - Eye Institute

Ophthalmology • North Hempstead, NY

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About

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Clinic Type

Ophthalmology

Address

667 Madison Avenue, Sub Cellar New York, NY 10065

Phone

(212) 725-5153

Email

foundation@northwell.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.northwell.edu/eye-institute/locations

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

What are the hours and how can I schedule an appointment?

For a Northwell ambulance, call (833) 259-2367. Our representatives are available to schedule your appointment Monday through Friday from 9am to 5pm.

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

North Shore Eye Care (Hempstead): 4.6/5 stars (264 reviews)
eye&I (Great Neck): Varies; generally mixed feedback (Not explicitly totaled for eye&I Great Neck)

Patients praise

Experienced and knowledgeable doctors
Modern and well-equipped facilities
Kind and courteous interactions with some clinical staff
Effective treatment outcomes for complex eye issues

Common complaints

Long wait times for appointments and during visits
Poor customer service including difficulty reaching the office by phone
Perceived lack of attentiveness or professionalism from certain staff members
Confusion regarding scheduling and patient prioritization

"This was such a disappointing first visit. First, I was not seen until 40 minutes past my appointment time... The first person I saw did not introduce herself... I spent 2 1/2 hours at this appointment (including the wait time)."

— Northwell Health Eye Institute at Bethpage patient review

"Extremely bad customer service and no one answer the phone. I have waited in the pharmacy for two hours and they still haven’t send the prescription to the pharmacy."

— Northwell Health Eye Institute at Bethpage patient review

"World renowned eye care ! Absolutely the best eye care I have ever received... These folks are THE BEST Everyone at this location is so friendly and helpful and the doctors take time to listen and explain everything"

— Northwell Health Eye Institute at Bethpage patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].