DOCS Medical Group

Urgent Care • North Haven, CT • Since 2009

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About

Docs Medical Group operates as an independent health network in Connecticut, offering urgent care and other medical services. They run 20+ offices nationwide (primarily in CT) with locations including North Haven and surrounding towns. Services include urgent care, primary care, sleep medicine, allergy care, pulmonology, chiropractic, and other wellness-focused medical care. The organization emphasizes patient-centered, accessible care with same-day/after-hours options and weekend hours at many centers. Headquarters are in East Haven, CT, and the group was founded in 2009. Contact options include multiple local CT addresses and phone numbers.

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Clinic Type

Urgent Care

Address

163 Universal Dr, North Haven, CT 06473

Phone

1-%20203-466-8058

Email

careers@docsofct.com

Opening Hours

Weekdays 8 am - 8 pm; Weekends 8 am - 4 pm

Website

https://docsmedicalgroup.com/docsurgentcare/north-haven/

Emergency Care

Urgent care center, not an emergency room

Services Offered

Urgent care
Walk-in clinic
Acute illness care
Injury care
Immunizations
Medical examinations
Employment health services
Workplace injury care
Testing services
Digital radiography
Clinical laboratory
ECG/heart assessment
Preventive care
Travel health consultations
Corporate wellness

Technology & Equipment

Digital Radiography
Clinical Laboratory
ECG

Insurance & Payment

—

Self-pay, Cash, Credit/debit cards, Possibly insurance billed (not specified)

Languages Spoken

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Social Media

Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye: 4.6/5 (218 reviews (Birdeye/Google))
Solv Health: 4.5/5 (61 reviews (Solv))
Chamber of Commerce: Not explicitly stated (609 reviews (Chamber of Commerce aggregate))

Patients praise

Friendly and professional staff members reported in some instances
Convenient online check-in process for some users
Cleanliness of examination rooms noted in some reviews
Efficient and quick appointments for some patients
Helpful and compassionate care from specific staff members

Common complaints

Long wait times and inefficient service processes
Dissatisfaction with administrative/billing management
Reports of unprofessional or rude staff and provider behavior
Discrepancies between advertised services (e.g., onsite X-rays) and reality
Inconsistent quality of medical care and testing procedures

"Worst visit ever at North Haven location! The doctor Shah unprofessional! ... I had an appointment and had to wait so long till 9:30am no contact from doctors by staff."

— Birdeye review

"Very disappointed that the website states that onsite xrays are offered and THEY ARE NOT. I waited over an hour to be seen all to be informed that my son could not have imaging done on his sprain ankle as advertised online."

— Solv Health review

"It was such a wonderful experience under Docs at North haven. Staff is very knowledgeable and friendly. Especially, provider is very helpful. I highly recommend everyone Docs medical group."

— Solv Health review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].