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Norristown Family Physicians, Norristown

Norristown Family Physicians

Pediatrics • Norristown, PA

About

Norristown Family Physicians is a primary care clinic in Norristown, PA offering family medicine services for infants, children, adolescents, and adults. Located at 1437 Dekalb Street, Suite 201, the clinic provides comprehensive primary care and accepts multiple insurance plans. The clinic is wheelchair accessible, LGBTQ friendly, offers online care, and operates extended hours including evenings and weekends.

Clinic Type

Pediatrics

Address

1437 Dekalb Street, Suite 201

Phone

610-272-5341

Email

—

Opening Hours

Open Now • Closes 8:30 PM

Telehealth

Online Care

Services Offered

  • Primary care
  • Family Medicine

Team

  • Rebecca Michels — MD
  • Laura Taylor — MD
  • Alexandria Kwapinski — PA-C
  • Kimberly Duffy — CRNP
  • Christopher Drumm — MD
  • Joseph Calamia — DO

Insurance & Payment

  • Aetna HMO
  • Aetna Choice POS
  • Aetna Better Health Kids
  • Aetna Better Health
  • Advantra
  • HealthAssured
  • HealthAmerica
  • Health Partners Medicare
  • Health Partners
  • Gateway Health Plan Medicare
  • Penn Behavioral Health
  • Oxford Health Plan PPO (United Healthcare)
  • Optum Health
  • New Courtland Life
  • MultiPlan

Insurance links visible on site; exact plan details may vary by provider.

Insurance, Self-pay

Languages Spoken

  • English

FAQs

What are the clinic hours?

Open Now • Closes 8:30 PM (typical hours shown include 8:30 AM - 8:30 PM and other variations for specific days)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Einstein Healthcare Network (Official Provider Page): 4.8/5.0 (aggregated across doctors) (323 ratings (for location))
  • MapQuest/Yelp: Varied, generally low to moderate on aggregate platforms (Not specified (Multiple reviews available))

Patients praise

  • Highly regarded and compassionate physicians (specifically Dr. Christopher Drumm and Dr. Laura Taylor)
  • Professional, thorough, and knowledgeable medical care
  • Strong doctor-patient relationships and personalized care
  • Helpful and kind medical/nursing staff mentioned by some patients

Common complaints

  • Difficulties reaching the office by phone
  • Long wait times for appointments when sick
  • Issues with prescription handling and follow-up communication
  • Reports of unprofessional staff behavior or lack of empathy from front-desk personnel

"Dr Drumm is the absolute best! My entire family goes to him. We love him and the staff so much."

— Patient review on MapQuest/Yelp

"They never answer the phone or return calls that you leave with the answering service. I am a new patient and I'm already looking for another primary doctor."

— Patient review on MapQuest

"Dr. Laura Taylor is an excellent doctor who cares for her patients in such a human way... The staff are also sweet and helpful."

— Patient review on Loc8NearMe

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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