Bloomington Primary Care: Home

Primary Care • Normal, IL

Home/Normal/Primary Care/Bloomington Primary Care: Home

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Clinic Type

Primary Care

Address

Bloomington Primary Care, 9 Heartland Drive, Bloomington, IL 61704

Phone

309.663.7642

Email

—

Opening Hours

Monday - Thursday 8 am - 5 pm; Friday 8 am - 4 pm; Saturday 8 am - 12 pm; Phone Operating Hours Monday - Friday 8 am - 4:30 pm

Website

https://www.bloomingtonprimarycare.com/

Telehealth

Not explicitly listed

Emergency Care

Not explicitly listed

Services Offered

Acute visits
Preventative care
Diagnosis and management of chronic diseases
Family practice care
Personalized primary care
Patient Centered Medical Home (PCMH)
Laboratory services
Ultrasound
Mental health counseling
On-site services
Online patient portal

Technology & Equipment

On-Site Laboratory
On-Site Ultrasound
Patient Portal

Team

Kaitlyn Duncan, Board Certified (Family Practice) — DNP
Jordan Forney, Board Certified (Family Practice) — DO
Elizabeth Franklin, Board Certified (Family Practice) — FNP-C
Kaitlyn Nafziger, Board Certified (Family Practice) — FNP-C
Kim Bankston, Board Certified (Family Practice) — DNP
Betty Scanlon, Board Certified (Family Practice) — FNP
Adam Houghton, Board Certified (Family Practice) — MD
Stephen Pilcher, Board Certified (Family Practice) — MD
Sue Keogh, Board Certified (Mental Health Counselor) — LCPC

Insurance & Payment

Health Alliance
Cigna
United
Coventry
PersonalCare
BCBS
Aetna
HealthLink
PHCS
UMR
Mutual Of Omaha

Insurances listed on site; support for a broad network is implied.

Not explicitly listed

Financing: Not explicitly listed

Savings plan: Not explicitly listed

Languages Spoken

Not explicitly listed
English

Pricing

Not explicitly listed

Current Offers

Patient Portal

FAQs

What services does Bloomington Primary Care provide?

BPC is available for acute visits, preventative care and the diagnosis and management of chronic diseases; serves all ages.

What is the relationship to PCMH?

BPC is described as your Patient Centered Medical Home.

What insurance plans are accepted?

Health Alliance, Cigna, United, Coventry, PersonalCare, BCBS, Aetna, HealthLink, PHCS, UMR, Mutual Of Omaha.

Commitments

Not explicitly listed

Awards & Accreditations

Not explicitly listed

Photos

What Patients Say

Overall sentiment across review platforms: positive

BestProsInTown: Generally high (aggregated from various reviews)" (Approximately 60 reviews mentioned on one platform)

Patients praise

Kind, caring, and knowledgeable providers and staff
Providers take the time to listen and address patient concerns
Helpful nursing team and efficient office communication
Supportive environment for women's healthcare

Common complaints

Long wait times to see a general practitioner

"I second Bloomington Primary Care. Every provider I've seen there has been amazing!"

— Reddit user

"My wife would rather have no doc than go anywhere else for primary care in town. Dr. Pilcher's staff is phenomenal."

— Reddit user

"Every one of the doctors at Bloomington Primary have always taken the time you need."

— Nextdoor user

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

BLOOMINGTON PRIMARY CARE - Updated July 2026 - Yelp - Yelp — Oct 22, 2025
OSF Medical Group Primary Care - Bloomington, IL - BlueHive — Apr 12, 2026
Comprehensive Primary Care - Community Health Care Clinic ... — Feb 23, 2026
Keeping Healthcare in Common – Community Health Care Clinic - HealthyCells Magazine — Aug 1, 2025

Information sourced from the clinic's website as of July 11, 2026.