Newton Clinic

Patients praise

• Highly skilled and knowledgeable physicians who are frequently described as attentive, compassionate, and excellent listeners
• High overall patient satisfaction ratings for many specific specialists and clinics (typically ranging from 4.4 to 4.9 stars)
• Effective communication from nursing staff and high quality of care in hospital settings
• Convenience of modern digital tools and mobile apps for appointment scheduling and lab work

Common complaints

• Administrative and scheduling issues, including difficulty getting appointments, lack of communication regarding changes, and scheduling errors
• Rude or unprofessional behavior from front-desk and administrative staff
• Long wait times for appointments and in-office visits
• Mixed experiences with provider bedside manner, including reports of rushed visits, lack of compassion, and unresponsiveness
• Hospital environmental issues such as lack of quietness and cleanliness