James River Family Practice

Primary Care • Newport News, VA

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About

James River Family Practice in Newport News, VA provides urgent care, preventative care, pediatric care for ages 8 and older, gynecologic care, and geriatric care. Located at 11835 Fishing Point Drive, the practice is open Monday through Friday from 8:00 a.m. to 5:00 p.m. and serves Newport News and surrounding areas.

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Clinic Type

Primary Care

Address

11835 Fishing Point Drive, Suite #104, Newport News, VA 23606

Phone

757-599-5588

Email

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Opening Hours

Monday - Friday 8:00 a.m. - 5:00 p.m. (office closed the 2nd and 4th Thursday 1:00 p.m. - 2:00 p.m. for staff training)

Website

https://jamesriverfp.net/

Services Offered

urgent care
preventative care
pediatric care (age 8 and older)
gynecologic care
geriatric care

Insurance & Payment

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Languages Spoken

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FAQs

What is the fee for a missed appointment?

$50.00 (no show/no call)

Hours of operation

Practice Hours of Operation Monday - Friday 8:00 a.m. - 5:00 p.m. Our office is closed every second and fourth Thursday of the month for staff training from 1:00 p.m. - 2:00 p.m. Lab Hours of Operation Monday - Friday 8:30 a.m. - 12:30 p.m. & 1:00 p.m. - 4:15 p.m.

Missed appointment fee

The fee for missed (no call, no show) appointments is $50.00.

Patient information

- Please Bring Your Insurance Card With You For Every Visit - Please Complete All Patient Information Forms Prior to Your First Appointment - Let Us Know How Your Experience Was

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Healthgrades (Dr. Charles Phillips): 4.4 out of 5 stars (42 ratings) (42)
Vitals (Dr. Jason P. Browder): 4.5 out of 5 stars (31 ratings) (31)
Healthgrades (Dr. Jennifer Bowman): 5.0 out of 5 stars (8 ratings) (8)
WebMD (Dr. Kimberly Smith): 3.0 out of 5 stars (15 ratings) (15)
Birdeye (Dr. Bonnie J. Brooks): 3.6 out of 5 stars (15 ratings) (15)
Healthgrades (Christina Phillips, CNP): 5.0 out of 5 stars (7 ratings) (7)
Ratings.MD (JenCare Senior Medical Center): 4.6 out of 5 stars (583 ratings) (583)

Patients praise

thorough and knowledgeable care
compassionate and professional bedside manner
efficient and caring staff interactions
good communication and explanations of conditions
willingness to spend time with patients

Common complaints

long wait times
difficult appointment scheduling
perceived lack of listening or empathy from providers
administrative issues such as termination from practice over missed appointments
dissatisfaction with referral processes or specialist access

"There are very few doctors like Dr Browder around anymore. He really cares and is very thorough. He is not the one to tell you what you want to hear but that definitely does not mean he is rude."

— Vitals Review (Dr. Jason P. Browder)

"This lady terminated me as a patient stating that I have had too many missed appointments. I really do not remember missing any appointments... I have sat in the waiting area for longer than that at times so it’s ok when they are running behind."

— WebMD Review (Dr. Kimberly Smith)

"She allows me to address more than one problem unlike most Dr.'s who will only address one problem and you have to make another appt. to talk about your other problem."

— Birdeye Review (Dr. Bonnie J. Brooks)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.