Primary Care Offices Virginia

Family Medicine • Newport News, VA • 25+ locations locations

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Clinic Type

Family Medicine

Address

5225 Settlers Market Blvd., Suite 200A, Williamsburg, VA, 23188

Phone

757-345-2555

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.riversideonline.com/en/medical-services/primary-care/primary-care-practices

Telehealth

true

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

Primary Care New Town location moved—what is the new address?

5225 Settlers Market Blvd., Suite 200A, Williamsburg, VA 23188.

How can I schedule an appointment at the new Williamsburg location?

Call 757-345-2555 to schedule your appointment at our new location.

What is the contact information for Riverside Primary Care Smithfield?

Riverside Primary Care Smithfield, 1200 Benns Church Blvd, Smithfield, VA 23430.

Do they offer comprehensive medical services for all stages of life?

Yes, comprehensive medical services are offered for all stages of life by board-certified family physicians and a dedicated medical team.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (TPMG Newport News Internal Medicine): 4.7/5 (180)
Birdeye (Patient First Denbigh): Variable (1,593)
Vitals (Dr. Kent Willyard): 4.9/5

Patients praise

Highly regarded individual physicians with strong bedside manner
Compassionate and thorough care from some providers
Convenient and efficient scheduling for some patients
Strong rapport and long-term relationships with patients
Effective communication and responsiveness through patient portals or direct calls for some providers

Common complaints

Unprofessional or rude front-desk staff interactions
Difficulty reaching the office via phone or long wait times on the phone
Long wait times for appointments and while in the waiting room/exam room
Poor communication regarding prescription refills or appointment scheduling policies
Perceived lack of care or attention from some providers during visits

"I have never had an issue coming here; however, the out-processing receptionist would benefit from additional training in customer service, patience, and attentive listening."

— Birdeye review of TPMG Newport News Internal Medicine

"I never understood why the patients time isn't valued like the physician's time is. If you are late or cancel less than 24 hours you are charged a fee. If we have to wait more than 30 minutes we should be given a credit."

— LocalityBiz review of Oyster Point Family Practice

"It is hard to find the words to show how grateful I am for the care and advocacy Dr. (Sinclair) McCracken provides. After years of searching for a provider to partner with me on specific health issues and goals, she has been the answer."

— TPMG Thimble Shoals Family Medicine Testimonial

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.