The Guidance Center of Westchester
Psychiatry/Mental Health • New Rochelle, NY
About
Mental Health & Wellness Clinics, operated by The Guidance Center of Westchester, serves children, adolescents, adults, and families in New Rochelle and Mount Vernon, NY. The clinics offer psychiatric evaluations, medication management, individual and group psychotherapy, addiction services, and co-occurring disorder treatment, with bilingual Spanish-speaking staff and psychiatrists on site. Services are available six days a week with select evening appointments, and sliding scale fees are offered to those unable to pay.
Clinic Type
Psychiatry/Mental Health (multi-location group)
Address
New Rochelle: 150 Huguenot Street, New Rochelle, NY 10801; Mount Vernon: 256 Washington Street, Mount Vernon, NY 10553
Phone
Crisis/Urgent: 888-TGCW-CAN (888-842-9226)
info@tgcny.org
Opening Hours
Open 6 days/week (Monday-Saturday) with select evening appointments available
Website
https://www.theguidancecenter.org/mental-health-addiction-services/mental-health-wellness-clinics
Emergency Care
Crisis/Urgent: 888-TGCW-CAN (888-842-9226)
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
Please remember that email is not HIPAA secure.
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Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Alssaro Counseling Services): 4.6/5 stars (131 reviews)
- APP Health Group (client testimonials): 5/5 stars
Patients praise
- Appreciative of compassionate, attentive, and skilled clinicians
- Convenience of telehealth options facilitating access to care
- Positive impact on personal mental health journeys and treatment outcomes
- Welcoming and professional front office staff in certain clinics
Common complaints
- Administrative and billing issues, such as difficulties with scheduling, delays, and poor communication
- Inconsistent responsiveness from some providers or staff
- Complaints regarding cancellation policies and unexpected charges
- Rare but severe reports of unprofessional conduct by individual practitioners
"Senora is a great therapist. However, the systems at Alssaro suck. They will cancel the same day but if you do, you’re charged. They also didn’t have my receipts available for a whole year..."
— Alssaro Counseling Services review (Birdeye)"Unfortunately I cannot recommend this doctor... She would fall asleep on zoom, and I'd have to wake her up. And then when I confronted her, there were excuses."
— Dr. Kristine Kingsley review (WebMD)"Many clients praise the approachable, caring nature of practitioners... Reviewers also frequently commend the convenience of telehealth options... multiple reviews mention delays in appointment scheduling or communication lapses..."
— Summary of LifeStance Health reviews (Wheree)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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