Horizon Family Medical Group

Primary Care • New Paltz, NY • Since 1997 • Multiple locations across New York (e.g., Goshen, Highland Falls, New Windsor, Slate Hill, Warwick) locations

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About

Horizon Family Medical Group operates 4 U.S. offices (HQ in Orange County, NY; additional locations in Jacksonville, FL? actually listed as Jacksonville, NY 32258 is incorrect—likely Jacksonville, Florida—and Goshen and Chester, NY) with a presence across New York state. The group is a Hospitals/Health Care provider founded in 1997 and headquartered in Orange County, NY, with a broader footprint in India. Specific New Paltz location is not listed among the four offices.

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Clinic Type

Primary Care

Address

1460 Route 17M, STE A Chester, NY 10918

Phone

1-800-859-0085

Email

patient.concerns@hfmg.net

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://horizonfamilymedical.com/locations

Services Offered

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Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

WebMD Care: 4 out of 5 stars (based on 4 reviews) (4 reviews)
Birdeye: 4.1 out of 5 stars (21 reviews)
Birdeye: 4.4 out of 5 stars (17 reviews)

Patients praise

Knowledgeable and professional physicians
Effective treatment plans
Attentive and kind nursing staff
Successful surgical or diagnostic outcomes

Common complaints

Poor office communication and phone management
Long wait times for appointments and in the office
Difficulty scheduling appointments and obtaining follow-up care
Unprofessional staff interactions

"Communication is a simple and fundamental part of life... this place falls woefully short of even being adequate in that department."

— LocalityBiz (New Paltz Family Health Center review)

"My set up nurse Haley is the very best and sweetest nurse as well as the nurse in the procedure room. Overall staff is very attentive and professional."

— Birdeye (Horizon Family Medical Group Vails Gate review)

"great health care provided but office phone management is poor"

— Yelp (Horizon Family Medical Group Monroe review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].