Mid-Hudson Valley Locations - Family Medicine
Hospital Medicine • New Paltz, NY
Clinic Type
Hospital Medicine
Address
1 Family Practice Drive, Kingston, NY 12401
Phone
845-338-6400
international.services@mountsinai.org
Opening Hours
Mon-Fri 8am-7pm; Sat 8am-4pm; Sun 9am-1pm
Services Offered
Insurance & Payment
Languages Spoken
—
FAQs
What are the hours of operation?
Hours: Monday - Friday 8am - 7pm; Saturday 8am - 4pm; Sunday 9am - 1pm
What services are offered?
Services: Primary Care, Behavioral Health, Dental Care, Diabetes Care, Gastroenterology, Podiatry, Insurance Enrollment and Social Services
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Optum (Provider Specific): 4.9/5 (100 responses) for a specific provider (Dr. Lucchesi) (100)
- Nuvance Health ProviderMatch (Aggregate): 4.9/5 (Aggregate) (201 ratings, 11 reviews)
- Facebook: 42% recommendation rate (9 reviews)
Patients praise
- Many patients express satisfaction with the medical providers (doctors and nurses) themselves
- Providers are described as warm, concerned, and willing to take time with patients
- Some patients appreciate features like the patient portal for communication
- Individual providers sometimes receive high patient experience ratings
Common complaints
- Difficulty reaching the office via phone, including long hold times and lack of callback follow-ups
- Frustration with administrative/office staff responsiveness and professionalism
- Issues with appointment scheduling, including long wait times for appointments and mischeduling
- General dissatisfaction with large medical organizations/intermediaries taking over local practices
"The doctors are wonderful . I never feel rushed out. They are warm and concerned and take the time to answer questions . The Patient Portal is a great way to communicate and get answers quickly."
— Patient review, LocalityBiz"I had an absolutely terrible experience with Optum in New Paltz, the doctors are fine but everything has gone downhill since Optum took over. It’s nearly impossible to reach the office without being transferred..."
— Patient review, LocalityBiz"If you want any actual care and doctors/nurses to listen to you, go anywhere else but here. Can not express the amount of times I've had to fight just to be taken care of. The call center that makes the appointments is also consistently [poor] and arrogant."
— Patient review, LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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