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Avenues Recovery Center at Townsend, New Orleans

Avenues Recovery Center at Townsend

Addiction Recovery Services • New Orleans, LA • 1 (New Orleans location) locations

Clinic Type

Addiction Recovery Services

Address

New Orleans, Louisiana (Orleans Parish)

Phone

504-470-0102

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Detox
  • Inpatient
  • Outpatient

Technology & Equipment

  • Joint Commission accreditation
  • CARF accreditation

Insurance & Payment

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Self-payment/Cash, Private health insurance, Medicaid, Medicare, Healthy Louisiana

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com, Google Reviews aggregators: 4.8–4.9 out of 5 stars (200–680+ reviews across major aggregators)
  • FentanylSupport.org: 3.4 out of 5 stars (25 reviews)
  • Yelp: 2.7 out of 5 stars (6 reviews)
  • Birdeye: 4.0 out of 5 stars (10 reviews)

Patients praise

  • Staff described by many as compassionate, knowledgeable, and caring
  • Effective trauma-informed care and structured programming reported by some patients
  • Availability of medical detoxification and comprehensive levels of care (e.g., inpatient, IOP)
  • Appreciation for supportive peer communities and alumni groups

Common complaints

  • Allegations of unethical staff behavior including boundary violations with clients
  • Reports of poor communication and difficulty obtaining information about patients
  • Complaints about food quality and facility environment
  • Criticisms regarding the effectiveness of medication-assisted treatment programs and potential for dependency on those medications
  • Isolated reports of unprofessional medical practices

"The behavior of some of the staff at this place is extremely unethical. Giving clients their phone numbers and contacting them everyday after graduation."

— Birdeye user review

"My daughter currently is enrolled in this facility. It is a disaster. Phones go unanswered, the food is horrid, staff is rude."

— FentanylSupport.org user review

"If you want to get clean and willing to put in the work, this is the place to go. The staff are amazing and truly care about your well being."

— Rehab.com user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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