Fast Pace Health

Urgent Care • New Castle, IN • Since 2009

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About

Fast Pace Health New Castle Urgent Care - Service: Walk-in urgent care clinics offering affordable, non-appointment medical care for illnesses, injuries, and common conditions. On-site capabilities include basic exams, lab testing, and X-ray. - Availability: Open seven days a week with extended hours for quick access and short wait times. - Insurance/Cost: Accepts most major insurance providers, Medicaid, and Medicare; includes affordable self-pay options for uninsured patients. - Location: New Castle, Indiana location among Fast Pace Health’s network of urgent care clinics. - Brand focus: Patient-first approach with convenient, compassionate care designed for timely treatment without extra hassle. - Contact/Follow-up: General inquiries via Fast Pace Health and local clinic details can be found on fastpacehealth.com. Note: The page overview covers the chain’s overall model and locations; for specific New Castle hours, exact address, or current services, please refer to the New Castle clinic page on fastpacehealth.com or call the local office.

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Clinic Type

Urgent Care

Address

315 S. Memorial Dr. New Castle, Indiana 47362

Phone

https://fastpacehealth.com/location/new-castle-urgent-care/

Email

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Opening Hours

open seven days a week with extended hours

Website

https://fastpacehealth.com/location/new-castle-urgent-care/

Telehealth

Available via Telehealth while clinic is temporarily closed, and telehealth options are offered

Services Offered

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Technology & Equipment

x-ray and lab technology

Insurance & Payment

Most major insurances, including Medicaid and Medicare

Accepted insurances include Medicaid and Medicare; self-pay options available

Self-pay, Insurance collaboration

Languages Spoken

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FAQs

What services are offered at this urgent care?

Treating minor injuries and illnesses with urgent diagnostic services, x-ray and lab capabilities, sports physicals, wellness checks, pediatric and adult care, and telehealth options.

Is there a requirement to make an appointment?

No appointment required; walk-ins are welcome. You can also reserve a spot in line.

What are the hours of operation?

7 days a week with extended hours: 8:00 am – 8:00 pm on most days, 8:00 am – 6:00 pm on Saturday and Sunday.

Where is the clinic located?

315 S. Memorial Dr. New Castle, Indiana 47362, in front of Ace Hardware.

Is Telehealth available and when?

Yes, telehealth visits are available; patients can receive video-based urgent care from home. If the clinic is temporarily closed, telehealth still available.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye: 4.5 out of 5 stars (1,175 reviews)
PissedConsumer: 1.4 out of 5 stars (9 reviews)
ComplaintsBoard: 1.0 out of 5 stars (based on 4 complaints) (0 positive reviews found on site)

Patients praise

Friendly and knowledgeable front desk staff
Convenience of walk-in availability
Professionalism in some clinical interactions

Common complaints

Long wait times
Billing and insurance processing issues
Concerns regarding provider consistency and availability
Reports of poor communication and customer service responsiveness
Complaints regarding diagnostic requirements

"Making the appointment was easy. Front desk employee was swift, knowledgeable, and friendly. The tech that did my initial vitals etc was kind and did her job."

— Fast Pace Health official website testimonial

"3-hour wait to see a provider. Symptoms I didn't mention were recorded. Flu and COVID testing were required for a headache I did not report."

— PissedConsumer user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].