Orthopedic & Sports Medicine Institute of New Braunfels

Patients praise

• High patient satisfaction with orthopedic surgeons, citing professional, knowledgeable, and compassionate care
• Appreciation for effective surgical outcomes, such as successful joint replacements and pain relief
• Positive feedback regarding the bedside manner of specific physicians like Dr. Twitero, Dr. Vrana, Dr. Templin, and Dr. Starch
• Staff praised for being helpful, efficient, and organized in several instances

Common complaints

• Dissatisfaction with administrative policies such as check-in procedures and scheduling (e.g., late fees or strictly enforced rescheduling)
• Reports of rude staff interactions
• Complaints regarding post-operative follow-up care and communication, particularly difficulty accessing pain management or post-surgical assistance
• Concerns regarding physical discomfort following procedures