Napa - Prompt Care | Providence Medical Group | California

Urgent Care • Napa, CA

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About

Napa - Prompt Care is an urgent care clinic in Napa, California offering treatment for injuries and illnesses including ear infections, cold and flu symptoms, mild allergic reactions, mild asthma, fever or rash, minor cuts and burns, urinary tract infections, sprains and sports injuries, sinus infections and sore throat. The clinic provides in-person care and ExpressCare virtual visits with board-certified providers for $99 or less, available 7 days a week with extended hours.

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Clinic Type

Urgent Care

Address

1621 W. Imola Ave. Napa, CA 94559

Phone

Office(707) 251-4280

Email

ProvidenceOCHDContactCenter@providence.org

Opening Hours

9am to 6:30pm 7 days a week

Website

https://www.psjhmedgroups.org/Locations/Napa-Urgent-Care.aspx

Telehealth

Telehealth/Video Visit available

Emergency Care

If life-threatening, call 911 or go to nearest emergency room

Services Offered

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Insurance & Payment

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Note that not every insurance product or provider network is listed. Please verify with your health plan and/or the urgent care front office.

Walk-in care may be limited; $99 or less per visit - many insurance plans accepted, Telehealth/Video Visit option available

Languages Spoken

English

Pricing

$99 or less per visit
Live video with a board-certified provider
7 days a week, extended hours

FAQs

What services are offered at Napa Urgent Care?

Care for injuries and illnesses including ear infections, cold and flu symptoms, mild allergic reactions, mild asthma, fever or rash, minor cuts and burns, urinary tract infections, sprains and sports injuries, sinus infections and sore throat.

ExpressCare Virtual Visit Get Care Online Now

Live video with a board-certified provider; $99 or less per visit; many insurance plans accepted; 7 days a week, extended hours.

What conditions do you treat at Napa Urgent Care?

Injuries and illnesses such as ear infections, cold/flu symptoms, mild allergic reactions, mild asthma, fever or rash, minor cuts and burns, urinary tract infections, sprains and sports injuries, sinus infections and sore throat.

What should I do if I have a life-threatening emergency?

Call 911 or go to the nearest emergency room.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Providence Official Website (Primary Care): 4.8 out of 5 stars (875 ratings)

Patients praise

Friendly, professional, and compassionate medical staff (nurses and NPs mentioned)
Efficient service and relatively short wait times during visits for some patients
Clean, well-organized, and pleasant facility environment
Attentive care that ensures patients feel heard and valued by specific providers

Common complaints

Concerns regarding medical billing practices and inconsistent charges
Difficulty reaching staff via phone or long wait times to speak to someone
Challenges in scheduling appointments or long lead times for initial visits
Reports of dismissive attitudes from some medical staff or perceived lack of care

"The billing practice of this place needs to be investigated. They will bill for the same service multiple times from multiple people."

— MapQuest/Patient Review

"At Providence Medical Group Urgent Care - Napa, patients consistently rave about their warm and welcoming experience. The dedicated and compassionate staff... take the time to ensure that everyone feels heard and cared for."

— UrgentCareList/Review Consensus

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026. Own this clinic? Claim or correct this listing.