Mystic Healthcare Nursing & Rehabilitation Center

Skilled Nursing and Rehabilitation • Mystic, CT

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About

Mystic Healthcare is a private nursing home and rehabilitation center in Mystic, Connecticut. It offers short-term rehabilitation, long-term care, and end-of-life services, with a patient-centered, family-owned approach. The facility aims to help residents return to the community quickly after short-term stays. Contact: 475 High St, Mystic, CT 06355; Phone: (860) 536-6070; Email: customerservice@rydershealth.com. Website: mystichealthcare.net.

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Clinic Type

Skilled Nursing and Rehabilitation

Address

Mystic, Connecticut

Phone

8605366070

Email

agaffney@mystichhealthcare.net

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://mystichealthcare.net/

Services Offered

Short-Term Rehabilitation
Sub-Acute Transitional Care
Long-Term Care
End-of-Life Services
Outpatient Rehabilitation
Skilled Nursing Care
Physical Therapy (PT)
Occupational Therapy (OT)
Speech-Language Pathology (SLP)
Orthopedic Rehabilitation (joint replacement recovery)
Neurological and Stroke Rehabilitation
Specialized Stroke Rehabilitation Program
Post-Surgical Recovery Support
Chronic Disease Management
Interdisciplinary Care Planning

Team

Mystic Healthcare Team — Interdisciplinary Team

Insurance & Payment

—

Languages Spoken

English

Awards & Accreditations

CMS Five-Star rated

Social Media

Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

NursingHomeRating.org / Medicare Data: 2 out of 5 stars (Overall Medicare rating)
Seniors.fyi: 4.5 out of 5 stars (from 115 reviews) (115)
Trustburn: 3.4 out of 5 stars (7)

Patients praise

Some staff members described as wonderful and attentive
Effective medication management in specific cases
Therapy services provided 7 days a week in some instances
Some reports of personalized, high-quality care (e.g., salon services)

Common complaints

Understaffing and reliance on agency staff leading to inconsistencies in care
Patient safety concerns, including falls and delayed assistance (e.g., in pain or toileting)
Issues with communication, including unresponsiveness to family calls
Deficiencies related to abuse, neglect, and exploitation protocols
Poor discharge planning and lack of essential equipment coordination
Facility maintenance issues (e.g., odors, outdated rooms)
Food quality and nutritional concerns

"My sister is there. She was left for 2.5 hours without a bedpan in pain. They denied this even though I have the timed texts from my sister, spanning almost 3 hours. Now they refuse to answer my phone calls."

— Trustburn review

"Mystic Health Care has been WONDERFUL in the care of my Mom. They have her meds 100% perfect... whereas... she has been in the top facility nearby and they never, for almost a full year got her meds right... and that's pretty bad."

— Trustburn review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].