Ear, Nose and Throat Care | Waukesha, WI | ProHealth Care

Ear, Nose and Throat • Muskego, WI • Multiple locations: Waukesha, Mukwonago, Oconomowoc (as per related locations sections) locations

Home/Muskego/Ear, Nose and Throat/Ear, Nose and Throat Care | Waukesha, WI | ProHealth Care

About

Ear, Nose and Throat Care at ProHealth Care in Waukesha, Wisconsin provides otolaryngology services for infants, children and adults. The clinic offers treatment for ear, nose, throat and head and neck conditions, along with hearing loss evaluation and audiology services. Surgical procedures include adenoidectomy, balloon sinuplasty, ear tube surgery, septoplasty, sinus surgery and tonsillectomy.

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Clinic Type

Ear, Nose and Throat

Address

N16W24131 Riverwood Drive, Waukesha, WI 53188

Phone

262-696-0808

Email

CustomerRelationsOnlineInquiry1@phci.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.prohealthcare.org/medical-services/ear-nose-throat/

Emergency Care

Emergency Department search results and hospital contact numbers listed; call 262-928-1000 for ProHealth Waukesha Memorial Hospital and 866-327-8877 for Text Telephone (TTY)

Services Offered

Ear, nose and throat care
Otolaryngology (ENT)
Pediatric ENT care
Hearing loss care
Audiology services
ENT surgeries and procedures (e.g., Adenoidectomy, Balloon sinuplasty, Ear tube surgery, Septoplasty, Sinus surgery, Tonsillectomy)

Team

Melissa Hertler — MD, Otolaryngology (ENT)

Insurance & Payment

—

Languages Spoken

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Current Offers

New patient ENT visit

FAQs

Need an appointment?

To schedule a new patient visit, select the ENT doctor and location you prefer, and a date and time that works for you.

How do I preregister for care?

Preregister for care is available via the Preregister for care page.

How can I contact for scheduling & registration?

Scheduling & Registration: 262-928-3000.

How can I contact provider referral?

Provider Referral: 262-928-2745.

Where can I email the ENT clinic?

Email us: https://www.prohealthcare.org/contact-us/

Social Media

Twitter Youtube Facebook Linkedin

Photos

What Patients Say

Overall sentiment across review platforms: mixed

ProHealth Care (ENT service page): 4.9 / 5 (Based on 312 reviews)
David Linn, MD (ProHealth provider page): 4.8 / 5 (Based on 420 reviews)
Melissa Hertler, MD (ProHealth provider page): 4.9 / 5 (Based on 311 reviews)
LocalityBiz (ProHealth Medical Group Clinic Muskego): Mixed (stars shown in individual reviews) (Not stated)
BBB (ProHealth Care, Inc.): Not a rating (complaints summary) (11 total complaints in last 3 years)
Yelp (ProHealth Medical Group Clinic Muskego): Not extracted from snippet (Not extracted from snippet)
Vitals (Dr. David M. Nienhuis, MD): Not extracted from snippet (Not extracted from snippet)

Patients praise

High patient ratings for ENT services and specific ENT providers at ProHealth Care in Waukesha (e.g., 4.9/5 based on hundreds of reviews)
Doctors described as knowledgeable, friendly, caring, and good at explaining results in patient comments
Communication/appointment/test-result experience described positively in some Yelp/LocalityBiz feedback

Common complaints

Front desk/reception experiences described as rude or making check-in harder in some Muskego clinic reviews
Some ENT-specific patient complaints include perceived failure to diagnose/resolve an ear issue and instances of rudeness or pain during treatment
BBB complaints about communication issues, ineptitude, and overbilling/lab billing discrepancies

"“One of the receptionists is the worst… She's not friendly and typically rude.”"

— LocalityBiz review snippet for ProHealth Medical Group Clinic Muskego

"“Went to Dr. Nienhuis… After still suffering… went to another ent dr. … said my ear drum was retracted.”"

— Vitals review snippet for Dr. David M. Nienhuis, MD

"“There was… not wonderful communication with me” (complaint summary)"

— BBB complaints summary for ProHealth Care, Inc.

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].