NewYork-Presbyterian Medical Group Westchester

Primary Care • Mount Vernon, NY • Since 1998

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About

The NewYork-Presbyterian Hospital (NYP) is a nonprofit, academic medical system and primary teaching hospital for Weill Cornell Medicine and Columbia University. It operates nine campuses in the New York metropolitan area, including flagship centers Columbia University Irving Medical Center and Weill Cornell Medical Center. It treats roughly 310,000 emergency patients annually and delivers around 15,000 babies. As of 2022, it ranks highly in national and regional hospital rankings (notably 7th in the U.S. and 2nd in the NYC metro by U.S. News & World Report). The organization offers diverse career paths across clinical, allied health, radiology, laboratory, non-clinical, and administrative roles. NYP has a broad footprint in the New York area and surrounding communities.

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Clinic Type

Primary Care

Address

540 Gramatan Avenue, Mount Vernon, NY 10552

Phone

+19146685944

Email

pr@nyp.org

Opening Hours

Open Monday - Friday; Monday 9 am - 5 pm; Tuesday 9 am - 5 pm; Wednesday 9 am - 5 pm; Thursday 9 am - 5 pm; Friday 9 am - 5 pm

Website

https://www.nyp.org/locations/westchester-hudson-valley/medical-group-westchester/540-gramatan-avenue

Services Offered

Gastroenterology
General Surgery
Internal Medicine
Family Medicine
Obstetrics & Gynecology

Insurance & Payment

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Languages Spoken

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FAQs

Hours of Operation

Open Monday - Friday; Monday 9 am - 5 pm; Tuesday 9 am - 5 pm; Wednesday 9 am - 5 pm; Thursday 9 am - 5 pm; Friday 9 am - 5 pm

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (primarily from Google): 4.1 out of 5 stars (103 reviews)

Patients praise

High praise for the clinical skills, care, and knowledge of the doctors
Some staff members are noted for providing excellent, professional service
Positive experiences with first-time visits for some patients

Common complaints

Difficulties reaching staff by phone (long hold times, calls not returned)
Dissatisfaction with administrative/front desk staff responsiveness and professionalism
Challenges with appointment scheduling (long wait times for physicals)
Issues with prescription refills and medical record access
Perceived lack of compassion from administrative staff during urgent situations

"I would give the doctors here five stars and the front desk two stars. They make a situation escalate from bad to severe by not returning phone calls or forwarding your messages to your doctor."

— Birdeye review

"Dr. Hartman, is a good doctor, but front desk and administrative staff are awful. You’re put on hold when you call and they never pick up. You have to keep calling back."

— LocalityBiz review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].