OSF OnCall Urgent Care
Urgent Care • Monmouth, IL
About
OSF Holy Family Medical Center is a private, 23-bed critical access hospital in Monmouth, Illinois, part of OSF HealthCare. It serves Monmouth and surrounding areas with a focus on compassionate care from expert providers. The center operates under the OSF umbrella (OSF Holy Family Medical Center) and is located at 1000 W Harlem Ave, Monmouth, IL, with another office at 800 NE Glen Oak Ave, Peoria, IL. For urgent care needs in Monmouth, OSF operates broader hospital services within the OSF network, though specific “OSF OnCall In-Person Urgent Care” details are not listed on this page. Contact: (309) 734-3141 or 800-421-5700.
Clinic Type
Urgent Care
Address
1000 W HARLEM AVE, Monmouth, Illinois 61462, us
Phone
911
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is OSF OnCall Urgent Care?
An urgent care service by OSF HealthCare that provides in-person urgent care and virtual visit options for minor illnesses or injuries.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Momentary Labs (based on CMS HCAHPS): 5 out of 5 stars (107 patients surveyed)
- Birdeye (Evergreen Park location): 4.0 out of 5 stars (180 reviews)
- Birdeye (Morris location): 4.3 out of 5 stars (159 reviews)
Patients praise
- Professional, friendly, and knowledgeable staff
- Efficient, compassionate care for acute issues
- Convenient access for patients wanting to avoid emergency room wait times
- High patient satisfaction and recommendation rates specifically noted for OSF Holy Family Medical Center in Monmouth
- Thorough and caring communication from nurse practitioners and nurses
Common complaints
- Perceived dismissive or short bedside manner by providers
- Frustration with wait times or lack of communication regarding delays
- Instances of being turned away or referred to emergency departments for minor issues
- Perceived lack of thoroughness in examinations or failure to prescribe needed treatments
- Issues with administrative processes, such as re-filling paperwork for follow-up visits
"OSF Holy Family Medical Center has a 5-star overall patient satisfaction rating, placing it in the top 7% of hospitals nationally. 78% of patients would definitely recommend this hospital."
— Momentary Labs"The nurse and the provider discussed my concerns with me. Examination was done with care. I felt heard and cared for. Loved the demeanor of the nurse and provider."
— Patient Review (Birdeye)"MA and NP were pleasant & professional and determined that I had a viral infection. But the NP declined to prescribe anything... Symptoms only got worse."
— Patient Review (LocalityBiz)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Skip the wait with new OSF OnCall virtual exam visit — Nov 20, 2025
- OSF OnCall Urgent Care Lead Advanced Practice Nurse Kathleen Hendricks | Prairie Communications, LLC — Feb 19, 2026
- Fast, Convenient Care: Kathleen Hendricks Shares How OSF OnCall Is Meeting Everyday Health Needs | Prairie Communications, LLC — Feb 20, 2026
- OSF HealthCare announces 2026 plans to expand family-planning services, open new OnCall Urgent Care – Shaw Local — Jan 10, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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