NYU Langone Primary Care Clinic

Patients praise

• High quality of medical care from specific doctors and nursing staff
• Efficiency in certain specialized departments like endoscopy or pediatric procedures
• Helpful follow-up and referral scheduling processes in some instances
• Positive experiences with digital tools like the NYU Langone app

Common complaints

• Difficult building layout and lack of clear signage
• Long appointment wait times
• Poor administrative/phone service leading to lack of communication and missed callbacks
• Perceived lack of continuity in care after hospital/practice management changes
• Concerns regarding insurance coverage and office resource management