UH Lake County Locations - University Hospitals

Critical Care Medicine • Mentor, OH • 2 (UH Lake West Medical Center in Willoughby and UH Lake County locations in Concord Twp.) locations

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About

UH Lake County Locations – University Hospitals Mentor - University Hospitals (UH) operates a large Northeast Ohio system with 23 hospitals, 50+ outpatient facilities, and over 200 physician offices. - The flagship UH Cleveland Medical Center is a quaternary academic center affiliated with Case Western Reserve University and other institutions; UH includes notable specialty hospitals such as UH Rainbow Babies & Children’s Hospital, UH MacDonald Women’s Hospital, and UH Seidman Cancer Center. - UH maintains multiple Lake County/Greater Cleveland-area locations, including campuses and outpatient sites serving the Mentor area. The network is one of the region’s largest employers with extensive clinical trials and research programs. Note: For precise address and services at UH Lake County locations in Mentor, please refer to the UH locations directory or call UH Patient Access for location-specific details.

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Clinic Type

Critical Care Medicine

Address

36000 Euclid Avenue Willoughby, OH 44094; 7950 Auburn Road Concord Twp., OH 44077

Phone

1-866-UH4-CARE

Email

employment@uhhospitals.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.uhhospitals.org/locations/uh-lake-county-locations

Emergency Care

Immediate and expert emergency care when you need it most. Comprehensive trauma care for critical injuries.

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

What are the hours for Critical Care Medicine at UH Lake County locations?

Not provided on the page.

How can I schedule an appointment?

Call 1-866-844-2273 to schedule an appointment for primary or specialty care.

How can I find a doctor?

Find a Doctor link is provided on the site.

What emergency services are available?

Immediate and expert emergency care, including comprehensive trauma care.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

University Hospitals Urgent Care Mentor (via Birdeye): 4.7/5 stars (1,593 reviews)
UH Brunner Sanden Deitrick Wellness Center (via Birdeye): 3.6/5 stars (144 reviews)
UH Lake Health (via Birdeye): 4.6/5 stars (224 reviews)
University Hospitals, Brunner Sanden Deitrick Wellness Center (via SolvHealth): 1.0/5 stars

Patients praise

Professional, friendly, and caring clinical staff in some locations
Efficient and fast check-in processes at urgent care sites
High-quality facilities and cleanliness reported by some patients
Good communication and patient interaction in specific diagnostic departments like MRI

Common complaints

Complaints regarding rude or abrasive administrative and front-desk staff
Difficulties with appointment scheduling and responsiveness
Concerns regarding communication delays and competence in certain departments
Negative experiences during specific urgent care visits

"Check in was fast and effortless. Staff was professional and pleasant. Process went quickly and was thoroughly. Facility was clean and welcoming."

— University Hospitals Urgent Care Mentor patient review

"Their staff is incredibly rude and incompetent. They act as is scheduling an appointment is a direct interference in their day."

— UH Mentor Hopkins Health Center patient review

"If you hate your job this much, I would strongly recommend that you go into another field of work. People who are in pain and looking for help should not be forced to deal with an arrogant person while trying to check in."

— UH Brunner Sanden Deitrick Wellness Center patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].