WellNow Urgent Care

Primary Care • Massena, NY • Since 2012 • 1 (Massena) locations

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About

WellNow Urgent Care is a private, Chicago-based network of walk-in urgent care clinics offering treatment for illnesses and injuries, rapid testing, and other health needs. It operates across multiple states (Illinois, Indiana, Michigan, New York, Pennsylvania) and positions itself as an alternative to emergency rooms. Its headquarters are in Chicago, IL, with a presence in Canada, and it lists three U.S. offices (all in Chicago) in its location details.

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Clinic Type

Primary Care

Address

190 Harte Haven Plaza, Massena, NY 13662

Phone

(315) 957-3641

Email

wn5179@wellnow.com

Opening Hours

Not specified on page

Website

https://www.wellnow.com/urgent-care-centers/new-york/massena/190-harte-haven-plaza-13662/

Telehealth

Available: 24/7 WellNow Virtual Care

Emergency Care

Call 911 for true emergencies; facilities handle non-life-threatening conditions; on-site X-ray and stitching; diagnostics and labs available

Services Offered

Urgent care
Pediatrics
Occupational medicine
Physicals
X-rays
On-site stitching
Laboratory testing
Virtual care

Technology & Equipment

X-ray
Point-of-care lab testing
On-site stitching

Insurance & Payment

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No insurance? No problem. WellNow accepts credit and debit cards.

Credit card, Debit card, Cash (likely), credit cards, debit cards, cash, accepts uninsured pricing

Languages Spoken

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Pricing

Competitive pricing for uninsured patients

FAQs

Can I walk into a WellNow location without an appointment?

Yes, you can walk in or check in online.

Do I need an appointment to visit a WellNow Urgent Care facility?

You are welcome to simply walk into any WellNow location. No appointment and no referral is required. If preferred, you can check in online at a WellNow center of your choice.

Do I need to bring anything with me when I visit?

Please bring your health insurance card (if you plan to use insurance), photo ID and a list of any current medications. We will make a copy of this information for our files. If you have secondary insurance, bring that information as well and we will submit it on your behalf.

When should I go to an emergency room versus an urgent care or walk-in clinic?

WellNow can treat many non-life-threatening injuries and illnesses. For true emergencies (severe symptoms, life-threatening conditions), call 911. If you have a true emergency, go to the nearest hospital.

Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: positive

Birdeye (aggregating Google reviews): 4.7/5 stars (367-379 reviews)
Yelp: 2.5/5 stars (3 reviews)

Patients praise

Friendly and professional staff
Clean and inviting facilities
Efficiency for some patients, particularly with appointments
Good bedside manner from providers

Common complaints

Billing and insurance processing issues
Challenges with online check-in and virtual registration systems
Reports of long wait times or unstaffed reception areas

"As a first time client, I was very impressed with the friendliness and how clean the environment was... Both the nurse and doctor were very informative and thorough."

— Birdeye reviewer

"It is too bad they cannot perform a simple function like billing my insurance. Stay away."

— Yelp reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].