WellNow Urgent Care

Emergency Department • Massena, NY • Since 2012

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About

Massena is not listed as a current WellNow Urgent Care location. WellNow Urgent Care (formerly Five Star Urgent Care) operates walk-in clinics focusing on illnesses, injuries, rapid testing, and other health needs across Illinois, Indiana, Michigan, New York, and Pennsylvania, with its headquarters in Chicago. The company has 3 U.S. offices listed (all in Chicago, IL) and serves as an alternative to emergency rooms, but there is no Massena, NY location indicated in the available information.

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Clinic Type

Emergency Department

Address

190 Harte Haven Plaza, Massena, NY 13662

Phone

315-957-3641

Email

wn5179@wellnow.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.wellnow.com/urgent-care-centers/new-york/massena/190-harte-haven-plaza-13662/

Telehealth

Available: Get care in under 5 minutes on WellNow Virtual Care

Emergency Care

No dedicated emergency department; advises to go to hospital emergency room for true emergencies

Services Offered

Urgent Care
Virtual Care
Pediatrics
Occupational Medicine
Physicals
X-rays
Gastrointestinal Disease
Upper Respiratory Illness
Skin Maladies
Testing
Medical Records
Billing

Technology & Equipment

X-ray
on-site stitching
point-of-care lab testing

Insurance & Payment

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Credit card, Debit card, Cash (likely), credit, debit cards, cash? (not specified)

Languages Spoken

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FAQs

Can I walk in for care without an appointment?

Yes, you can walk in or check in online at a WellNow center of your choice.

Do I need an appointment to visit a WellNow Urgent Care facility?

You are welcome to simply walk into any WellNow location. No appointment and no referral is required. Simply walk in or, if preferred, you can check in online at a WellNow center of your choice.

Do I need to bring anything with me when I visit?

When visiting one of our locations, please bring your health insurance card (if you plan to use insurance), photo ID and a list of any current medications. We will make a copy of this information for our files. If you have secondary insurance, please bring your information with you and we will submit it on your behalf.

What injuries/illnesses do you treat?

WellNow is equipped to treat a wide array of non-life-threatening injuries and illnesses, including sprains, strains, burns, lacerations, rashes, bronchitis and pneumonia.

Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: positive

Birdeye (Google reviews): 4.7 out of 5 stars (367 reviews)

Patients praise

Friendly, professional, and compassionate staff
Clean and welcoming facility environment
Convenience of online scheduling and walk-in availability
Efficient and prompt care for many patients
Helpful amenities like refreshments

Common complaints

Occasional extended wait times despite scheduled appointments
Some complaints regarding administrative processes or virtual check-in issues
Isolated reports of dissatisfaction with medical diagnosis/treatment outcomes
Mixed feedback on insurance billing practices

"As a first time client, I was very impressed with the friendliness and how clean the environment was from the waiting area to the exam room. I found the free slushy stand and the complimentary coffee bar very inviting."

— Birdeye/Google Review

"Well now is literally the worst place you could go for help. Sent 1yr old home not to long ago with ear infection and ended up in er."

— Facebook community group post

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].