Massena Outpatient Behavioral Health Clinic

Behavioral Health • Massena, NY • 1 in Massena; part of Citizen Advocates locations

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About

The Massena Outpatient Behavioral Health Clinic in Massena, NY offers outpatient mental health and addiction treatment services including individual therapy, group therapy, medication-assisted treatment (MAT), substance use counseling, medication management, EMDR therapy, and recovery support. The clinic is open Monday, Tuesday, Wednesday, and Friday from 8 a.m. to 5 p.m., and Thursday from 8 a.m. to 7 p.m. After-hours behavioral health urgent care is available in Malone and Ogdensburg for mental health or addiction-related crises.

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Clinic Type

Behavioral Health

Address

16 Phillips St, Massena, NY

Phone

315-764-8076

Email

joericcio@citizenadvocates.net

Opening Hours

Monday 8 a.m.–5 p.m.; Tuesday 8 a.m.–5 p.m.; Wednesday 8 a.m.–5 p.m.; Thursday 8 a.m.–7 p.m.; Friday 8 a.m.–5 p.m.

Website

https://citizenadvocates.net/outpatient-mental-health-and-addiction-massena/

Telehealth

Tele-mental health appointments

Emergency Care

Behavioral health urgent care centers are available in Malone and Ogdensburg for mental health or addiction-related crises—no appointment needed.

Services Offered

Individual therapy
Group therapy
Medication-assisted treatment (MAT)
Substance use counseling
Recovery support
Medication management
Co-occurring mental health and addiction treatment
EMDR therapy

Team

Susan Moore — Customer Support Team Lead

Insurance & Payment

—

Languages Spoken

English

FAQs

What services are offered?

Outpatient mental health and addiction treatment including individual therapy, group therapy, MAT, and medication management.

How can I schedule an appointment?

To schedule an appointment, call us at 315-764-8076 or fill out the form below to get more information. We are open Monday, Tuesday, Wednesday and Friday from 8 a.m. to 5 p.m., and Thursday from 8 a.m. to 7 p.m.

What if I need help for a mental health or addiction concern hours?

Behavioral health urgent care centers are available in Malone and Ogdensburg for mental health or addiction-related crises—no appointment needed. If you’re in distress, experiencing withdrawal symptoms or transitioning from a higher level of care, help is available—any time, day or night.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

rater8 (for Citizen Advocates): 4.85/5 based on 108 ratings (108 ratings)
BestProsInTown (for Citizen Advocates): 3.4/5 (Google), 5/5 (Facebook) (Not explicitly provided (multiple sources aggregated))
Rehab.com (for Saint Lawrence Psychiatric Center Wellness Center): 1.67/5 (average across sources) (6 reviews)

Patients praise

Clinicians described as great listeners and supportive
Effective, patient-centered feedback provided by some staff members
Strong support for sobriety journeys and dual diagnosis management
Positive impacts on personal stability and personal growth reported by some patients

Common complaints

Frequent appointment cancellations
Lack of continuity in therapist care
Reports of dismissive or rude nursing staff
Perception that clinicians focus more on paperwork/computers than patient interaction

"I’ve been working with Sandy for the past two years, and she has truly been a cornerstone in my sobriety journey... She’s not only knowledgeable, but genuinely invested, and that comes through in every interaction."

— Patient review on rater8 for Citizen Advocates

"Had a different therapist every time I went never got to talk about what was wrong with me ( to busy doin paperwork or listening to what they had to say)... Please learn how to do your job and be helpful."

— Patient reviews for Saint Lawrence Psychiatric Center Wellness Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].