Internal Medicine in Marlborough, MA - Primary Care | Physicians

Patients praise

• Providers described as thorough, brilliant, and caring
• Appreciation for doctors who take the time to listen to patient concerns and explain treatments clearly, rather than rushing appointments
• Praise for efficient and professional office staff in some practices
• High satisfaction with diagnostic accuracy and proactive care plans
• Positive experiences with continuity of care and overall patient support

Common complaints

• Complaints about unresponsiveness and difficulty reaching office staff by phone
• Reports of office staff being rude, unprofessional, or hostile
• Frustration with long wait times for appointments or during office visits
• Some patients felt rushed during consultations or that the provider did not listen well
• Occasional reports of misdiagnosis or lack of thoroughness in evaluating symptoms
• Dissatisfaction with automated prescription refill systems