Heritage Internal Medicine Associates

Patients praise

• Long-term patient loyalty (e.g., 20+ years)
• High patient satisfaction for specific providers (e.g., Dr. Andrew Garrett rated well for explaining conditions and staff courtesy)
• General practice rated 4.9/5 by the practice for patient effort, though independent review volume is low

Common complaints

• Reports of rude office staff and shouting on the phone
• Issues with timely prescription refills and incorrect refills
• Work environment concerns mentioned in employee reviews, such as cold office temperature and inconsistent management policies