Otolaryngology - Norton Healthcare Louisville, Ky.

Ear, Nose & Throat (Otolaryngology) • Louisville, KY • Since 1886

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About

Norton Healthcare is a Louisville-based nonprofit health system offering comprehensive care, including cancer, heart, women's, and pediatric services, with a strong presence in Louisville and Southern Indiana. It operates 9 offices in the United States (primarily Kentucky) and includes multiple hospitals and clinics under its Norton umbrella. The system employs over 14,500 medical staff and has about 1,993 licensed beds across facilities. If you’re specifically seeking Otolaryngology (ENT) services in Louisville, Norton Healthcare is a primary local option with ENT specialists and related ear, nose, and throat care available across its Louisville locations. For precise ENT providers, locations, and appointment options, contact Norton Healthcare or visit their website to locate an ENT clinic or hospital with otolaryngology services in Louisville, KY.

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Clinic Type

Ear, Nose & Throat (Otolaryngology)

Address

234 East Gray Street, Louisville, Kentucky 40202, US

Phone

+15026291234

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://providers.nortonhealthcare.com/specialty/Otolaryngology?page=1

Services Offered

Otolaryngology

Team

Eric S Carter — MD
Bruce A Scott — MD
Kevin L Potts — MD
Michael J Brown — MD
Barbara A Eisenmenger — MS
Colin Neumann — MD
Thomas S Higgins — MD
Jeffrey C Nau — MD
Welby I Winstead — MD
Steven D Shotts — MD
Kenneth M Hodge — MD
Toni M Ganzel — MD

Insurance & Payment

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Languages Spoken

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Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

rater8: 4.6/5 stars (327 ratings) (327 ratings (Dr. Steven D. Shotts))
rater8: 4.7/5 stars (311 ratings) (311 ratings (Dr. Andrew R. Gould))
Healthgrades: 4.8/5 stars (48 ratings) (48 ratings (Dr. Bruce Scott))
Norton Healthcare Provider Directory: 4.9/5 stars (108 ratings) (108 ratings (Dr. Jonathan B. Hanson))

Patients praise

Many providers are rated highly for professionalism, clarity in explaining conditions, and clinical expertise
Positive feedback regarding supportive, kind, and efficient support staff at many locations
Some patients report successful outcomes for surgeries and chronic conditions like allergies and sinus issues

Common complaints

Reports of rude, condescending, or dismissive behavior from some individual providers
Complaints regarding long wait times and rushed appointments
Frustration with office staff responsiveness, billing/insurance communication, and lack of follow-up

"I had an excellent experience with this doctor and the entire team... everything was handled professionally and with great care."

— rater8 review (Dr. Steven D. Shotts)

"Hour plus wait and then he rushes through visits... His office takes profit over patient care. Terrible."

— Vitals review (Dr. Andrew Gould)

"He was not personable in fact he was very rude. He made me feel rushed and I couldn't ask the questions I wanted to."

— RateMDs review (Dr. Steven D. Shotts)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].