Duly Health and Care

Primary Care • Lombard, IL • Since 1999

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About

Lombard Primary Care at Duly Health & Care - Duly Health & Care is a large, private Midwest health system formed from DuPage Medical Group (DMG) and related practices, with a strong emphasis on primary and specialty care. - The organization operates as a multi-site provider with physician-directed care across more than 150 locations, including the Dowers Grove area (HQ) and the broader Chicago suburbs. - Services likely relevant to Lombard patients include in-person primary and specialty care, same-day telehealth from home, urgent/immediate care options, and access to clinical trials and cancer care programs. - Duly Health & Care emphasizes value-based care, patient experience, and a broad network of physicians (including primary care) under the DMG umbrella. - For Lombard residents seeking primary care, Duly Health & Care offers physician-led clinics within the Chicago area footprint and may provide same-day telehealth visits and walk-in options at participating centers.

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Clinic Type

Primary Care

Address

1801 S. Highland Ave., Lombard, Illinois 60148

Phone

+1-630-469-9200

Email

duly@mrocorp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.dulyhealthandcare.com/primary-care-lombard

Services Offered

primary care
family medicine
internal medicine
adult primary care
annual check-ups
sick visits
follow-up care

Team

Nina Mathew, Board-certified physician (Adult Primary Care) — MD
Anshul Pandey, Board-certified physician (Adult Primary Care) — MD
Allison Venzon, Board-certified physician (Adult Primary Care) — MD

Insurance & Payment

—

Languages Spoken

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FAQs

What services are offered at Lombard Primary Care?

Primary care services including annual check-ups, follow-up care, sick visits, and comprehensive care for the whole family.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Duly Health and Care (official site): 4.8 out of 5 stars (provider average)
Yelp: Low ratings frequently reported in text reviews (111 (Yelp))

Patients praise

Many individual providers are praised for being professional, thorough, and communicative
Some patients find the office organized and efficient
Clinicians often receive personal recommendations separate from operational complaints

Common complaints

Long hold times and difficult phone systems
Poor scheduling experiences and canceled appointments
Billing inaccuracies and "nickel-and-diming" complaints
Frustration with reaching staff for prescription refills
Rushed or impersonal clinical encounters

"Terrible phone answering system. Unusually long whole time up to one hour."

— Yelp review

"Dr N. Lichon is very professional and thorough. Yet takes the time to provide a layman’s explanation of the diagnosis and treatment plan."

— LocalityBiz review

"The physician and clinical staff continue to surpass excellence in caring for patients but we are very unhappy with the surgical scheduling process."

— LocalityBiz review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].