Duly Health and Care

Ear, Nose, and Throat (ENT) • Lombard, IL • Since 1999

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About

Duly Health & Care operates as a Chicago-area hospital and health system offering in-person visits, telehealth, and immediate care. They run flagship centers in Lisle and Schaumburg with a broader presence across Chicagoland, including cancer and clinical research programs. The organization provides same-day telehealth from home and walk-in care year-round.

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Clinic Type

Ear, Nose, and Throat (ENT)

Address

Glen Ellyn, IL (various locations listed: Naperville, Plainfield, Hinsdale, Joliet, Lombard, Naperville, Orland Hills, Schaumburg, St. Charles, Winfield and more)

Phone

+1-630-668-2180

Email

duly@mrocorp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.dulyhealthandcare.com/services/otolaryngology

Services Offered

Otolaryngology (ENT)
ENT consults
adult ENT care
pediatric ENT care
endoscopic and laser surgery for ear, nose, throat disorders

Technology & Equipment

endoscopic surgery
laser surgery

Insurance & Payment

—

Languages Spoken

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Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Vitals (for specific ENT Dr. Shilpa Cherukupally): 4.6 out of 5 stars (17 ratings)
Doctor.com (for specific ENT Dr. Shilpa Cherukupally): 5 out of 5 stars (13 reviews)
Birdeye (general Duly Otolaryngology ENT): 3.9 out of 5 stars (39 reviews)

Patients praise

Physicians and clinical staff are often described as knowledgeable, professional, and compassionate
Patients appreciate thorough explanations of diagnoses and treatment plans
Positive outcomes for some surgical procedures reported by patients

Common complaints

Difficulties and long wait times with the phone answering system
Concerns regarding billing processes, including alleged overcharges and complexity in refunds
Frustration with scheduling procedures and coordination with insurance authorizations
Reports of unresponsiveness or poor customer service post-procedure

"Dr. C is awesome. KInd, compassionate, takes the time to explain, is an extremely knowledgeable ENT."

— Vitals review for Dr. Shilpa Cherukupally

"Duly would nickle and dime their patients whenever they can. We plan to move away from Duly totoally."

— LocalityBiz review for Duly Health Lombard

"The physician and clinical staff continue to surpass excellence in caring for patients but we are very unhappy with the surgical scheduling process."

— LocalityBiz review for Duly Surgery Center Lombard

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.