Carilion Clinic

Gastroenterology • Lexington, VA • Since 1899 • Multiple locations locations

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About

Carilion Clinic is a Roanoke, Virginia-based non-profit integrated health system that operates multiple hospitals, physician practices, and related services in western Virginia. It runs services across 70+ specialties, including gastroenterology, and supports medical education through partnerships such as the Virginia Tech Carilion School of Medicine and Research Institute. The Carilion Lexington area includes pediatric care facilities and locations expanding patient services, with the system emphasizing patient-centered care, wellness, and comprehensive hospital-based and outpatient care. For gastroenterology in Lexington specifically, Carilion Clinic provides GI services through its Lexington-area physicians and facilities as part of its broader western Virginia network.

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Clinic Type

Gastroenterology

Address

P.O. Box 13367, Roanoke, Virginia 24033, US

Phone

Call 800-422-8482

Email

billingservice@carilionclinic.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.carilionclinic.org/specialties/gastroenterology

Services Offered

Gastroenterology
Digestive diseases
Liver diseases
Pancreatic diseases
Esophageal disorders
Bile duct disease
Celiac disease
Colorectal polyps and cancer
Inflammatory bowel disease
Irritable bowel syndrome
Stomach disorders
Viral hepatitis
Hepatology services
Liver transplant management
Nutrition Services
Upper endoscopy (EGD)
Colonoscopy
Endoscopic Retrograde Cholangiopancreatography (ERCP)
Endoscopic ultrasound
Capsule endoscopy
Clinical trials
Abdominal procedures

Technology & Equipment

Endoscopy
ERCP
Endoscopic ultrasound
Capsule endoscopy
EGD

Insurance & Payment

—

Languages Spoken

English

FAQs

Questions?

We're here to help you get care you need.

Social Media

Youtube

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Carilion Clinic Official Site: 4.8 out of 5 stars (Approx. 384-385 total ratings per location)
Carilion Clinic Official Site (Provider-specific: Dr. Mark A. Ringold): 5.0 out of 5 stars (626 total ratings)

Patients praise

High satisfaction with individual gastroenterology specialists, with many physicians receiving strong ratings (e.g., 5.0/5.0) for professionalism, listening, and thoroughness
Effective and timely access to care for patients with significant financial need or specific health concerns compared to other institutions
Clean and safe facility environments noted in specific practice locations
Effective clinical communication and bedside manner reported in provider-specific reviews

Common complaints

Difficulties with administrative processes, such as appointment scheduling and rescheduling communication via MyChart
Frustration regarding billing transparency and financial aid application processes
Concerns about customer service responsiveness and perceived lack of empathy from some staff members
Negative experiences reported at broader Carilion Clinic facilities, particularly in emergency or hospital settings, involving long wait times and staff interactions

"He made a very uncomfortable situation much more tolerable and I truly appreciate it. He listened to my concerns and did not make feel bad about them (as other doctors had previously)."

— Carilion Clinic official provider profile for Dr. Mark A. Ringold

"Carilion saw me 3 business days after my new PCP in Danville called, immediately ordered blood tests the first day they saw me... and confirmed financial assistance of zero costs, in less time than my wait time at Duke GI for appt I made 5 months prior."

— Patient discussion on Inspire.com regarding Carilion GI services

"They cannot tell me the time of the appointment, only that it will be morning or afternoon and we'll tell you the day before."

— Patient review on PissedConsumer regarding administrative policies

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Carilion Children’s Celebrates the Opening of Lexington Pediatric Medicine Practice — Jan 15, 2026
Carilion Children’s Pediatric Medicine - Lexington Location Opens — Jan 15, 2026
Carilion Children's Pediatric Medicine- Lexington Location Opens — Jan 15, 2026
Carilion Children’s expands to Lexington — Jan 15, 2026

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.