UPMC Primary Care Locations | Lancaster, Pa.

Primary Care • Lancaster, PA

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About

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Clinic Type

Primary Care

Address

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Phone

18005338762

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.upmc.com/services/primary-care/locations/central-pa/lancaster

Services Offered

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Team

College Avenue Family Medicine — Location
Highlands Family Practice — Location
Lancaster Family Practice Associates — Location
Manheim Pike Primary Care — Location
Mastropietro & Associates Family Medicine — Location
Sallavanti & Cotter Family Medicine — Location

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

UPMC Provider Profile (Dr. Elliott Hirsch): 4.8/5 (45 reviews)
UPMC Provider Profile (Dr. Megan Morris Murphy): 5.0/5 (55 reviews)
UPMC Provider Profile (Dr. Christopher G. McLane): 4.6/5 (28 reviews)
UPMC Provider Profile (Dr. Laura May Smith): 4.9/5 (37 reviews)

Patients praise

Providers described as caring, attentive, and empathetic
Patients feel their concerns are heard and taken seriously
Staff described as friendly, professional, and accommodating
High satisfaction with thoroughness of care and clear communication from many providers
Effective use of patient portals for messaging and follow-up communication

Common complaints

Some patients report feeling rushed during appointments
Some patients felt like a number rather than an individual, citing lack of personal connection
Reports of feeling dismissed or not listened to regarding medical concerns
Occasional communication lapses between staff and patients

"Dr. Murphy provides exceptional medical services. She is friendly, shows care and concern, attentive to my health needs, and efficient in providing follow-up treatments. I feel heard by her."

— UPMC Patient Review

"The doctor only spends 5 minutes with me and doesn't even remember my past appointments. I am just a number to him, not a patient."

— UPMC Patient Review

"Dr. Smith has been such a great supporter of my health and my families. A real advocate."

— UPMC Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.