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Overlake Clinics, Kirkland

Overlake Clinics

Primary Care • Kirkland, WA

About

Overlake Clinics offer primary and specialty care in the Redmond area, with services across primary care, cancer care, childbirth & maternity, digestive health, heart & vascular, neurosciences, orthopedics, and concierge care. The organization operates as Overlake Medical Clinic (Overlake Medical Center & Clinics) and is headquartered in Redmond, WA.

Clinic Type

Primary Care

Address

290 Central Way, Kirkland, WA 98033

Phone

(425) 635-6499

Email

joy.campbell@overlakehospital.org

Opening Hours

Monday–Friday 7:00 am – 5:00 pm; Saturday Closed; Sunday Closed

Telehealth

Virtual visits available with your primary care provider

Emergency Care

911 emergency guidance provided; on-site urgent care connections mentioned

Services Offered

  • Primary Care
  • Internal Medicine
  • Family Medicine

Insurance & Payment

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Languages Spoken

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FAQs

What is the no-show/appointment cancellation policy?

If you do not show up for your scheduled appointment, or if you cancel with less than 24 hours’ notice, you will be charged a $75 fee. If you fail to show for an appointment three times, you may be formally dismissed from the clinic.

What hours is Kirkland Primary Care open?

Monday–Friday 7:00 am – 5:00 pm; Saturday Closed; Sunday Closed.

How can I schedule an appointment?

You can schedule your appointment by phone or online.

Do you offer same-day or next-day appointments?

Yes, we offer same-day and next-day appointments when you have more urgent needs.

Are laboratories and X-ray available on-site?

Many clinics offer laboratories and X-ray on site.

Is there parking at the clinic?

Free surface lot available immediately in front of clinic.

Can I access my medical records and communicate with my provider online?

Through MyChart, you can request appointments, check test results, and send messages to your provider.

What is the no-show/late cancellation policy?

If you do not show up for your scheduled appointment, or cancel with less than 24 hours’ notice, a $75 fee will be charged.

What happens if I miss multiple appointments?

If you fail to show for an appointment three times, you may be formally dismissed from the clinic.

Do you have urgent care near the primary care clinics?

Many clinics are adjacent to urgent care for after-hours or immediate needs.

Awards & Accreditations

  • award-winning, nonprofit, independently operated regional health system

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregate): 4.5/5 (465)
  • Healthgrades (Dr. Andrea Gonzalez): 5.0/5 (55)
  • Yelp: N/A (32)

Patients praise

  • Highly regarded and attentive primary care physicians
  • Doctors described as thorough, professional, and kind
  • Staff remembered patient names and were personally welcoming
  • Convenient location and easy parking
  • Effective and comfortable care provided by specific providers like Dr. Chan, Dr. Yang, and Dr. Gonzalez

Common complaints

  • Difficulties with staff responsiveness and communication
  • Long wait times and scheduling issues
  • Occasional reports of unprofessional or aggressive behavior from staff members
  • Issues with medication refills and medical referrals
  • Frustration over cancellation fees

"It's incredibly rare to find a doctor who truly listens, shows genuine empathy, and takes the time to get to know you as a person-not just a patient."

— Healthgrades patient review

"Overlake Hospital and Clinics are an absolute mess. Getting through to the front desk is nearly impossible, and when you finally do, the staff is..."

— MapQuest patient review

"Dr Chan is an incredibly kind, respectful, professional doctor... My only complaint is that everyone else knows she’s amazing and she’s always booked."

— LocalityBiz patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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