Ballad Health Medical Associates Family and Internal Medicine
Internal Medicine • Kingsport, TN
About
Family & Internal Medicine Clinic – Kingsport on West Stone is a primary care clinic in Kingsport, Tennessee, offering services for children, adults, and seniors. The clinic provides family medicine, internal medicine, pediatrics, annual physicals, well-child care, school and sports physicals, chronic disease management, preventive care, and vaccinations. Patients can schedule appointments online, access medical records through MyChart, and use telehealth and virtual urgent care services.
Clinic Type
Internal Medicine
Address
Kingsport, TN
Phone
423-723-2030
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes
Services Offered
Technology & Equipment
Insurance & Payment
—
MyChart bill payment, Online scheduling (implied payment processing), Phone payment by call, In-person payments
Languages Spoken
FAQs
What services are offered at Ballad Health Medical Associates Family and Internal Medicine?
Primary care for children, adults and seniors; pediatrics; general check-ups, screenings, physicals, well-child care, annual exams; online scheduling; MyChart access; telehealth and urgent care options.
Do you accept my insurance?
Ballad Health Medical Associates Family Medicine and Internal Medicine accepts most major insurance providers. To confirm if we accept your insurance, please call us at (423) 723‑2030.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5/5 stars (98 reviews (aggregated))
- Healthgrades: 4.4/5 stars (7 ratings)
Patients praise
- Praise for attentive, caring, and thorough providers who listen well
- High satisfaction with specific physicians and nurse practitioners
- Professionalism of clinical staff members
- Comfortable patient environment for some users
Common complaints
- Unprofessional office practices including lack of notification for provider absences
- Concerns regarding prescription refills and communication with pharmacy
- Perceived lack of patient-centered care or judgment from specific providers
- Long wait times and scheduling delays
"I'm very greatful too find a Doctor that was willing too work w my CPTSD...I noticed my second visit she had checked Mt file,she took the time too try understand my disability...Amazed at the time she took to get me too understand things...very thankful too have found her.."
— Birdeye review (Lori Burton)"Waited over 2 months to get an appointment. Finally went elsewhere. Very unprofessional office."
— Healthgrades review"This is the worst doctor office I have ever dealt with. We had an appointment a week ago Monday. We showed up only to find out the doctor had called in sick. We did not get a call telling us not to come in."
— LocalityBiz review (Gary Slogar)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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