Key West Urgent Care & Family Doctor

Primary Care • Key West, FL • Since 2005

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About

Key West Urgent Care Inc is a private medical practice and primary care provider in Key West, FL, founded in 2005. It operates under the name Key West Urgent Care & Family Doctor and offers urgent care and primary care services to residents. Main contact: (305) 295-7550. Website: keywesturgentcare.com. It serves primarily in the United States, with a strong local presence in Key West.

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Clinic Type

Primary Care

Address

1501 Government Rd, Key West, FL 33040

Phone

(305) 295-7550

Email

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Opening Hours

Mon - Fri 8:00 am - 2:00 pm; Sat - Sun Closed

Website

https://www.keywesturgentcare.com/

Services Offered

Urgent care
Primary care
Coast Guard physicals
Walk-in clinic
Self-pay
Insurance coordination
Appointments not required
In-network with multiple insurers

Team

Staff, Not specified — Medical staff

Insurance & Payment

BCBS
Aetna
Cigna
United
Tricare For Life
Medicare

In-network with most local and national insurance companies; self-pay welcomed

Self-pay, Insurance billed, In-network with insurers, Insurance

Languages Spoken

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FAQs

Do walk-ins accepted?

Yes, walk-ins are accepted all day, every day.

What are your office hours?

Mon - Fri 8:00 am - 2:00 pm; Sat - Sun Closed.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

WebMD Care (Dr. Norman Tingle Jr.): 5.0/5 (16 reviews)
US News Doctors (Dr. Jennifer A. Charity): 4.7/5 (37 reviews)
WebMD Care (Dr. Brian Wagstaff): 4.5/5 (19 ratings (5 reviews))
Birdeye (Mount Sinai Primary Care): 4.3/5 (24 reviews)
WebMD Care (Dr. Michael Burton): 3.0/5 (40 ratings)

Patients praise

Physicians described as knowledgeable, thorough, and easy to communicate with
Some patients report positive experiences with staff professionalism and care quality
Convenience of some local primary care locations

Common complaints

Reports of long wait times and scheduling issues
Concerns about administrative/billing practices
Complaints regarding facility cleanliness or outdated equipment
General challenges with access to comprehensive medical care in the Florida Keys region

"On my first visit I was shocked with very dirty floors everywhere and the very outdated equipment. Second visit I have been told it would be about a 10 to 15 minute wait outside. I waited more than 1 hour without anybody coming out at all... not happy, will try my look some place else"

— WebMD Care (Dr. Brian Wagstaff)

"Felt like an assembly line. Weight /height/and blood pressure performed by a nurse in front of other patients in an inner waiting area (HIPPA violation?) Questionable billing practices... Won't be returning."

— WebMD Care (Dr. Christina Sawyer)

"The best Doctor in the Keys, Dr. Caner take the time to investigate and take good care of the patients, he personally call the patient if your exams get results that needs attention, definitely Dr. Caner is a pearl in the Keys."

— Birdeye (South Florida Primary Care)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.