General Surgery - Locations - Premier Health

General Surgery • Kettering, OH

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About

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Clinic Type

General Surgery

Address

One Medical Center Dr., Middletown, OH 45043

Phone

(866) 608-FIND (3463)

Email

help@luminatehealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.premierhealth.com/services/general-surgery/locations

Services Offered

General Surgery

Insurance & Payment

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Languages Spoken

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Social Media

Twitter

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Kettering Health Medical Group General Surgery (Group Average): 4.8 out of 5 (83 ratings)
Premier Health Provider (e.g., Dr. James DeCaestecker): 4.7 out of 5 (96 ratings, 37 reviews)
WebMD (Dr. Carol Sawmiller): 4.0 out of 5 (3 ratings, 3 reviews)
ComplaintsBoard (Kettering Health): 1.5 out of 5 (10 reviews, 6 complaints)

Patients praise

Many individual surgeons and providers receive high patient satisfaction ratings (often 4.0-5.0 range)
Positive feedback regarding surgeon expertise, thorough explanations, and professional staff behavior in clinical encounters
Patients appreciation for feeling comfortable and informed during consultations

Common complaints

Complaints regarding surprise balance billing practices, specifically involving out-of-network providers at in-network facilities
General dissatisfaction with hospital billing and customer service processes
Occasional reports of poor bedside manner or communication from specific providers
Concerns regarding insufficient resolution of complaints by hospital administration

"The doctor was very thorough and helpful. He made me feel comfortable and explained everything to me in terms that I could understand."

— Premier Health Patient Review

"James Decaestecker was very rude. ... Gave a brief explanation and stormed out of the room after 2 minutes. I will never return and never recommend this provider."

— Premier Health Patient Review

"She explained in detail what was going on with my hernia and how she could help me. She even drew me a description of everything..."

— WebMD Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

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Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.