Valley Medical Center

Urgent Care • Kent, WA • Multiple (including Covington Clinic South and Maple Valley Clinic) locations

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About

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Clinic Type

Urgent Care

Address

Valley Medical Center Urgent Care (locations include Covington and Maple Valley)

Phone

425.690.1000

Email

financialadvocates@valleymed.org

Opening Hours

Urgent care telehealth hours Mon – Thur, 8 AM - 12 PM (telehealth), general hours not specified

Website

https://www.valleymed.org/services/urgent-care

Telehealth

Telehealth visits available for patients 18+ in Washington; Mon–Thu 8 AM–12 PM for urgent care telehealth; billed the same as in-clinic visits

Emergency Care

In a critical or life-threatening medical emergency, don't drive, call 9-1-1. Urgent Care is not staffed to manage critical life-threatening medical emergencies.

Services Offered

Urgent Care
Telehealth
Walk-in appointments
Video visits/telemedicine
X-rays
Pregnancy tests
Sports physicals
UTI treatment
After-hours care
Non-emergent services
Virtual Urgent Care
MyChart Video Visits

Technology & Equipment

MyChart
Video Visit/Telehealth
In-clinic X-ray imaging

Team

Telly Russell, MD — Associate Medical Director for Valley’s Urgent Care clinics

Insurance & Payment

—

Cash, Credit/Debit, Insurance

Languages Spoken

—

FAQs

How to decide where to seek care (urgent care vs primary care vs emergency department)?

An easy way to figure out the best place to go when faced with different situations.

Social Media

Youtube

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Solv (MultiCare Indigo Urgent Care, Kent): 4.7 out of 5 stars (3,841 ratings) (963 reviews)
Solv (HealthPoint, Kent): 4.6 out of 5 stars (5,075 ratings) (538 reviews)
Solv (Concentra Urgent Care, Kent): 1.5 out of 5 stars (26 ratings) (N/A)

Patients praise

convenient online scheduling and walk-in options
clean facilities
some staff and providers are professional and empathetic
thorough care reported by some patients for specific conditions

Common complaints

long wait times even with appointments
dismissive bedside manner or lack of empathy from some providers
inaccurate clinical notes or documentation errors
frustration with front desk staff or check-in processes
inconsistent quality of care and diagnostic disagreements

"I waited over 30 minutes in the room to be seen. Bruce had a terrible bedside manner and he didn’t seem to care at all. I felt dismissed and not taken seriously."

— Patient review, MultiCare Indigo Urgent Care Kent

"Instead of listening, the doctor kept insisting on giving me cough medicine, even though I have chest pneumonia! ... Eventually, he said, “I can’t keep arguing with you,” opened the door, and basically dismissed me."

— Patient review, HealthPoint Urgent Care Kent

"Indigo Urgent Care made the whole process quick, easy, and efficient. I booked the appointment online early in the morning and was seen later that same day. The wait time was reasonable, the staff was kind, and they resolved the issue with in-house treatment."

— Patient review, MultiCare Indigo Urgent Care Burien

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.