University Health KC

Patients praise

• Providers are often described as knowledgeable, thorough, and genuinely caring
• Patients appreciate providers who listen actively and take time during appointments
• Positive rapport and long-term relationships with specific primary care physicians
• Professional and friendly interactions reported with clinical and some office staff at specific high-rated locations

Common complaints

• Difficulty scheduling same-day or timely appointments
• Frustration with administrative support staff, including front desk rudeness and communication errors
• Poor experiences with centralized call centers and difficulty reaching specific offices
• Issues with insurance pre-authorizations and prescription refills
• Feeling rushed or treated as a number rather than an individual patient