BHC Kaneohe Bay

Mental Health • Kaneohe, HI

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About

BHC Kaneohe Bay is a Branch Health Clinic located on Marine Corps Base Hawaii in Kaneohe, Hawaii, serving active duty Sailors and Marines, their families, and retirees. The clinic offers Navy and Marine Corps Medical Home services, outpatient behavioral health and mental health care, physical therapy, optometry, radiology, laboratory services, pharmacy, dental care, and primary care including family medicine and urgent/emergency care.

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Clinic Type

Mental Health

Address

Bldg. 6905 Harris Ave, MCBH Kaneohe Bay, HI 96734

Phone

1-888-MTF-APPT (683-2778)

Email

jessica.koehn.ctr@navy.mil

Opening Hours

Monday-Friday 7 a.m. to 4 p.m. (with first Wednesday of every month 10 a.m. to 4 p.m. for multi-story clinic)

Website

https://nhchawaii.tricare.mil/Clinics/BHC-Kaneohe-Bay

Emergency Care

Urgent/Emergency Care (non-specified)

Services Offered

Outpatient Behavioral Health/ Mental Health
Navy and Marine Corps Medical Home
Occupational Health
Physical Therapy/Sports Medicine
Optometry
Radiology
Lab
Immunizations
Pharmacy
Dental
Medical Records
Mental Health
Behavioral Health
Travel Medicine
Primary Care
Family Medicine
Internal Medicine
Urgent/Emergency Care

Insurance & Payment

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None provided

Appointment line: 888-683-2778, BHC Kaneohe Bay Quarterdeck: 808-496-3365, MHS GENESIS Patient Portal, MHS Nurse Advice Line: 800-874-2273

Languages Spoken

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FAQs

To make an appointment, how do I reach BHC Kaneohe Bay?

To make an appointment, call 1-888-MTF-APPT (683-2778).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Public third-party review platforms (e.g., Birdeye, local business directories): Very low (often 1-2 stars in public reviews) (Approximately 68 reviews on one platform; others vary significantly)
Aggregated testimonial and recovery facility review sites: Generally higher on aggregated testimonial-style sites (e.g., 4.0-4.3/5) (Small sample size of testimonials)

Patients praise

Some positive feedback regarding staff knowledgeability and helpfulness in specific encounters
Appreciation for pharmacy services in certain instances

Common complaints

Difficulty scheduling appointments and long wait times for appointments and walk-ins
Poor communication, specifically with phone responsiveness and lack of call-backs
Concerns regarding professionalism and quality of care in certain departments like dental and flight medicine

"This place is actually the worst words can’t describe how bad it is. Every thing I go to (besides Optometry) Dental, Mental health, etc. Is so slow and can’t get me in until next year. They never answer the phone nor call back."

— Public online review

"I recently visited Naval Health Clinic Hawaii and had a great experience. The staff was helpful and made me feel comfortable during my visit. The doctors were thorough and professional."

— Aggregated testimonial site

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.