Urology | Bassett Healthcare Network
Urology • Johnstown, NY • Since 1922
About
- The Bassett Healthcare Network is a nonprofit health system based in Cooperstown, NY, serving a rural eight-county region with five regional hospitals and multiple outpatient centers. - It offers walk-in care for minor illnesses and injuries and supports a broad range of services across its hospitals and clinics. - If you’re looking for urology services in Johnstown specifically, Bassett operates within its network in central New York, including locations in Cobleskill, Delhi, Oneonta, Cooperstown, and nearby towns. For exact urology offerings, providers, and appointment options in Johnstown or closest Bassett sites, please contact Bassett directly or visit bassett.org to locate a urology specialist and current clinic locations.
Clinic Type
Urology
Address
One Atwell Road, Cooperstown, NY 13326
Phone
607-547-3400
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD (Dr. Nicholas Hellenthal): 5/5 (25)
- Vitals (Dr. John F. Raymond): 4.9/5 (9)
- U.S. News & World Report (Dr. John F. Raymond): 5/5 (14)
- Vitals (Dr. Nicholas J. Hellenthal): 4.6/5 (6)
- Healthgrades (Dr. Gennaro Falco): 4.5/5 (8)
Patients praise
- Urology specialists generally receive high individual patient ratings
- Patients frequently praise urologists for their bedside manner, clarity in explaining conditions, and professionalism
- Strong satisfaction reported with surgical outcomes and team-based care among urology patients
Common complaints
- Reports of long wait times for appointments and in waiting rooms
- Concerns regarding staff communication, professionalism, and responsiveness
- Mixed reviews on hospital-wide patient experience ratings
- Occasional reports of perceived neglect or lack of follow-through in care
"Dr. Raymond is a superb surgeon and pleasant and professional to deal with. He performed surgery on me and I am fully satisfied with the results."
— Vitals patient review"He and his staff worked so well as a team in dealing with an emergency operation I had to have to remove kidney stones. He was excellent in the surgery and all of his team were very caring."
— Vitals patient review"Bassett does have some really awful practitioners but my new one - Dr. VanHouten is excellent. He wanted to hear everything I went through and worked with me to get the help I need."
— Birdeye patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Bassett Welcomes New Practitioners in November, December – All Otsego — Feb 11, 2026
- Bassett Healthcare Network Now Offering Pediatric Urology Care — Jul 8, 2026
- Bassett Healthcare Network welcomes new practitioners in October — Nov 5, 2025
- Bassett Welcomes New Practitioners in September – All Otsego — Oct 6, 2025
- Bassett Healthcare adds pediatric urology services | Local News | thedailystar.com — Jul 8, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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