Ballad Health Medical Associates Orthopedic Trauma Surgery
Orthopedics • Johnson City, TN
About
Orthopedic Trauma Surgery – Johnson City is a department of Johnson City Medical Center in Johnson City, Tennessee, offering orthopedic trauma surgery, hand surgery, and treatment for fractures, dislocations, and hand disorders including carpal tunnel, arthritis, and tendon injuries. The clinic provides both non-operative and surgical options for patients.
Clinic Type
Orthopedics
Address
Johnson City Medical Center, Johnson City, TN
Phone
423-431-2460
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Level One Trauma Center at Johnson City Medical Center
Services Offered
Technology & Equipment
Team
Insurance & Payment
We participate in a variety of insurance plans; verify network participation with your insurer prior to appointment
Languages Spoken
—
FAQs
What conditions do you treat?
Trauma injuries and a variety of hand disorders including arthritis, tendon injuries, nerve injuries, carpal tunnel, ligament tears, Dupuytren’s contracture, fractures, and more.
Schedule your appointment
Schedule your appointment or ask us about any of our services by calling our office at (423) 431-2460.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals (Dr. Ross Smith): 4.9/5
- WebMD (Dr. Joseph Hurst): 5.0/5 (40 ratings, 38 reviews)
- Surgeon Review (Dr. Jason Brashear): 5.0/5 (24 reviews)
- Healthgrades (Dr. Richard Duncan): 4.56/5 (8 responses)
- Vitals (Dr. Jeffery Martin): 5.0/5 (2 reviews)
Patients praise
- Strong surgical skills and successful trauma recovery outcomes
- Professionalism and knowledgeable bedside manner reported by many patients
- Effective explanation of treatment plans and options
- Accessibility and responsive staff in emergency or urgent situations
Common complaints
- Perceived dismissiveness or lack of focus on specific patient pain symptoms
- Long wait times for appointments and during office visits
- Concerns regarding administrative/billing processes and communication
- Perceived lack of personalized care or judgmental attitude in some instances
"Can't say enough good things about Dr. Ross Smith and his staff. Excellent care and communication. He and his team turned my trauma (Broken hip due to accident) into an eventual healing success and a positive experience."
— Vitals"He was running behind and my appt seemed rushed. He apologized but i was there for almost 2 hrs"
— WebMD"I had a higher expectation. I have trauma to my leg from the knee down. He only focused on the obvious MRI findings. I am still concerned about my leg."
— VitalsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ballad Health orthopedic advancement partnership with Campbell Clinic announced | WJHL | Tri-Cities News & Weather — Jun 3, 2026
- Dr. Kimona Issa, MD - Orthopedic Surgeon in Johnson City, NY — May 14, 2026
- Guthrie opens orthopedic and spine surgery center in Johnson City - MyHometownToday.com — Feb 27, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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