UnityPoint Clinic Family Medicine

Family Medicine • Indianola, IA • Since 1995

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About

UnityPoint Health is a nonprofit hospital network serving Iowa, Illinois, and Wisconsin (formerly Iowa Health System). It operates hospitals, clinics, urgent and primary care, emergency and virtual care, plus home services, under the UnityPoint Health brand (home page: unitypoint.org). Key details: - Headquartered in West Des Moines, IA; founded 1995 - Network includes multiple clinics and offices in Iowa, with a presence in Urbandale and West Des Moines - Parent organization: Presbyterian Healthcare Services (NGO/NFP) - Services: primary care, family medicine, urgent care, specialty care, hospitals, and home care - Contact: main phone 515-241-6161; patient/care inquiries often routed through local UnityPoint Clinic locations

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Clinic Type

Family Medicine

Address

301 East Hillcrest Avenue, Indianola, IA 50125

Phone

515-961-3700

Email

UPH_CentralIAPrivacyOfficer@unitypoint.org

Opening Hours

Current Hours: 8:00 AM to 6:00 PM (Hours of Operation: Monday–Thursday 8:00 AM–6:00 PM, Friday 8:00 AM–5:00 PM, Saturday–Sunday Closed)

Website

https://www.unitypoint.org/locations/unitypoint-clinic-family-medicine---indianola

Services Offered

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Team

Jason Lau — MD
David Gabel — MD
Ryan Werling — DO
Chris Jensen — MD

Insurance & Payment

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Languages Spoken

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FAQs

What are the hours for this clinic?

Hours of Operation: Monday–Friday 8:00 AM – 6:00 PM; Saturday: Closed; Sunday: Closed.

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

UnityPoint Health Provider Page: 4.8/5.0 (246 (for specific provider))
LocalityBiz: Mixed ratings (varying from 1 to 5 stars)

Patients praise

Compassionate and attentive care from some physicians
Efficient and friendly lab services
Strong patient-provider relationships for specific doctors
Effective appointment management for last-minute needs

Common complaints

Inconsistent front desk staff experience (unpleasant tone on phone)
Poor bedside manner reported by some patients for specific providers
Difficulty in booking appointments with preferred doctors due to high demand

"Katie Kim is my doctor. She is outstanding in every way. Remembers me and my family. Was able to get me in last minute... Always friendly and provides the best care."

— LocalityBiz patient review

"Saw Dr. Jensen. It was the worst experience I've ever had with a Dr. ... No bedside manner whatsoever, not a good listener....it was terrible."

— LocalityBiz patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].